Operational Risk Manager

• Uplift Hollard's operational risk management
• Influence senior leaders and key decisions
• Hybrid WFH – Sydney based role only

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

You will join the Enterprise Risk Management team within Group Risk & Compliance – the second line of defence at Hollard. Reporting through the Chief Risk Officer to the CEO and Board Risk Committee, the team plays a critical role in building resilience, embedding risk culture, and ensuring compliance with APRA standards and broader regulatory expectations.

In this role, you'll support the Senior Manager, Operational Risk, to:

• Strengthen and embed Hollard's operational risk management framework
• Provide clear, pragmatic risk advice that supports business objectives within appetite
• Review and challenge first line risk activities, surfacing systemic risks and improvements
• Oversee risk in change initiatives, including transformation projects and third-party arrangements
• Facilitate identification, assessment, and reporting of key operational risks (e.g. people, business continuity, fraud)
• Develop policies, training materials, and contribute to Board and Committee reporting
• Uplift Hollard's risk culture across APRA's 10 dimensions.

About you

You will bring strong operational risk expertise and a practical approach to influencing senior stakeholders. Including:

• Substantial operational risk experience in insurance and/or financial services (general insurance strongly preferred)
• In-depth knowledge of APRA CPS 220/230, the Privacy Act, and other regulatory standards
• Experience providing independent risk oversight in large scale change or transformation
• Strong analytical skills with the ability to translate complex risk issues into actionable insights
• Skilled communicator with proven ability to influence senior stakeholders
• High integrity, detail orientation, and comfort operating in a fast-moving, regulated environment

Working at Hollard

At Hollard, you'll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We're a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We're building something special. Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.

Please note:

Even if you don't meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.