Risk & Controls Assurance Manager

Role Purpose and Summary

The Risk and Controls Assurance Manager will focus on the requirements to support Line 1 to execute the Controls Assurance Program (CAP) whilst supporting Risk and Compliance management (Line2) in the oversight of incidents and issues including timely remediation and reporting.

This will be achieved by collaboration with Line 1, providing advice and support to lift capability and risk maturity across all risk and compliance matters in a meaningful and pragmatic manner. Responsibilities include enhancing the Risk Management Framework and Line 2 assurance activities for NobleOak (and its related) entities by overseeing implementation of the CAP including making recommendations to the business to implement and/or strengthen controls. The role will be responsible for the oversight of incident and issue management and resolution.

Key Accountabilities

1.     Controls Assurance Testing

• Assist with the implementation of the CAP which may include the facilitation of Internal Controls Framework training.
• Maintain CAP testing requirements across all business units – including stakeholder management.
• Support the implementation of the controls assurance plan to ensure compliance with CPS 230 – Operational Risk and other prudential and regulatory standards
• Evaluate the adequacy and effectiveness of existing controls, identify areas for enhancement and provide reporting
• Identify and report on operational control deficiencies particularly those identified through incidents and issues and ensure process gaps are identified and rectified in a timely manner.

2.     Quality Assurance Testing

• Support the Quality Assurance Manager in the day-to-day requirement of the Quality Assurance Program.
• Evaluating operational interactions and assessing them against approved Compliance and Standards Guidelines/Criteria
• Analysing Quality Assurance data evaluated in Daisee (AI QA System) and make recommendations for targeted training and coaching, or operational changes to systems. Processes, scripting etc.
• Work with operations business unit leaders to ensure Quality Assurance requirements are disseminated across the business.

3.     Incident and Risk Management

• Provide ongoing support in enhancing NobleOak's risk management framework with a focus upon  overseeing the incident management process, ensuring effective reporting, investigation, and remediation of incidents.
• Support the CRO and Head of Risk to align with industry best practices. Implement strategies and  identify, assess, and mitigate risks across various business functions.

4.     Accurate Documentation and Reporting:

• Maintain accurate assurance testing records in Gracie (NobleOak Governance, Risk and Compliance platform). This includes detailed findings, observations, and recommendations.
• Assist Line 2 in preparing comprehensive reporting for presentation to senior leadership team management and regulatory bodies as required.
• Monitor the implementation of audit observations and recommendations identified by Line 3.

5.     Collaborative Engagement:

• Partner with various departments, including Finance, Claims, Client Services, Business Growth and  People & Culture to execute the CAP.
• Communicate effectively with stakeholders to gather information, address inquiries, and facilitate review processes.

Experience & Qualifications

• 3-5 years in either Internal Audit, Controls Testing Assurance or Risk Management
• Strong working knowledge of APRA Prudential Standards CPS 220 Risk Management and CPS 230 Operational Risk
• Preferred experience in Life Insurance product and compliance
• Preferred experience in Quality Assurance frameworks