Hotel Connectivity Specialist

Company Description

Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to

Job Description

We are now looking for a Connectivity Specialist who will lead our Offshore Hotels team, ensuring the smooth connection and optimisation of dynamic hotel rates and other API-connected products. They oversee daily operations, team training, and workflow improvements to maintain high performance and accuracy.

As the subject matter expert for Dynamic Rate Production, they partner with the Partner Operations Manager to identify and implement efficiencies, continuously improving processes and collaboration across the Connectivity and Offshore Hotels teams.

You will be responsible for:

• Lead the Offshore Hotels team to deliver accurate and timely hotel rate connections
• Manage and optimise API-connected products and dynamic rate setups
• Oversee daily operations, training, and team development
• Identify and implement process improvements to drive efficiency
• Support the Partner Operations Manager in achieving business objectives
• Act as the subject matter expert for Dynamic Rate Production
• Collaborate with internal stakeholders to enhance connectivity performance
• Champion a culture of continuous improvement and operational excellence

Qualifications

What we are looking for:

• Ability to prioritize and deliver in accordance with timelines and business expectations
• Experience in working with Channel Manager and Connector platforms such as SiteMinder, DerbySoft, SynXis and TravelClick
• Efficiency in understanding XML code and implementation
• Previous experience managing or training offshore teams in Connectivity processes
• Exceptional written and verbal communication skills
• Attention to detail and accuracy
• Flexible attitude and innovation skills to achieve set deadlines
• High level of initiative and problem-solving skills
• Sound understanding of the end-to-end travel sales process
• Ability to develop strong relationships with internal and external stakeholders
• Ability to work well both autonomously and as part of a team
• Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations

Additional Information

What's in it for you?

• First-class health and well-being program, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.
• Fun and flexible working environment - Friday afternoon onsite gatherings (wine included) and monthly celebrations.
• Opportunity to experience the travel we sell through famils.
• A fun, dynamic environment with a collaborative team.
• Generous staff discount and birthday leave

If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.