Hotel Duty Manager

We are busier than ever and searching for a Superstar Duty Manager, to join our award-winning Little National Sydney Team, in a Permanent capacity.

Our Story

Little National Hotel is not just a place to stay; it's an experience. Redefining the concept of boutique luxury by blending modern design, personalised service, and a unique approach to hospitality. Our team is the heartbeat of our hotel, and we take pride in delivering unparalleled guest experiences.

Conveniently placed above the Wynyard Station with entry on Clarence Street, LNHS provides 230 high-tech, luxurious rooms, a guest gym, sprawling library and an exclusive rooftop garden bar. With the very quick rail connection to the airport and walkability to the commercial and retail core of the Sydney CBD (including underground connections to Barangaroo and George Street), the hotel provides the perfect recharging base for leisure and business travelers alike.

About the role

Our Little National Hotels are all about the 'little details' making a big impact on our guest experiences, creating little moments for guests that will keep them coming back for more. Whist on shift, the Duty Manager is responsible for leading, mentoring and acting as a role model for the Front Office team, ensuring service standards are upheld. The DM makes sound decisions based on situation analysis ensuring our guest and staffs safety is paramount, and therefore this role must be trained as a fire warden and hold a current RSA and First Aid certificate.

Responsibilities include:

• Leading service-excellence operations of the Front Office within the hotel
• Management of customer feedback and complaints
• Delivering exceptional service experiences
• Overseeing the implementation of Doma Hotels policies and procedures ensuring; policies and procedures are adhered

What you will bring

At Doma hotels, we constantly strive to find exceptional individuals who contribute to our team's success. Your natural flare exudes passion and ambition. A guest-service expert, with a keen eye for detail, with ability to work effectively under pressure. Your communication skills will be first class and you'll adore interacting with our guests.

Naturally, your previous experience within a luxury hospitality setting, will come highly regarded. As will the following:

• knowledge and proficiency in Opera, Micros, Microsoft Office suite & Time Target
• advanced time management skills, coupled with ability to delegate and coordinate competing priorities
• motivation to build strong rapport with guests and colleagues through effective, relatable and professional communication
• leadership and mentoring capabilities to build and sustain an inclusive, high performing and supportive team
• ability work under minimal supervision and maintain the confidentiality of guest information and pertinent hotel data
• excellent personal presentation and presence
• willingness and ability to exceed expectations
• knowledge and understanding of budgeting, rostering and payroll processes
• current First Aid, RSA & Fire Warden Certification

Why you want to join our Team

At Doma Hotels our mission is to look after our people, who in turn, look after our guests. We offer our staff extensive training and development, including our 'Future You' training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.

Join our Team, today and apply now

If you wish to know more about the role, including position description. Jump on our website Doma Hotels and contact Doma HR.

Doma Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Doma Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

This role is available to applicants with full working rights in Australia.

Only successful candidates will be contacted for interview.

Job Type: Full-time

Pay: $75,000.00 – $78,000.00 per year

Application Question(s):

• Availability to work Rotating Roster (morning, evenings, weekends)

Licence/Certification:

• RSA (Preferred)
• First Aid Certification (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person