Connectivity and Operations Manager

Challenge yourself to support the Partnerships team within Qantas Hotels & Holidays
- Take an opportunity to optimise how we work with internal stakeholders and hoteliers globally
- Permanent full-time opportunity at our Sydney office

Working in Qantas Loyalty is exciting and fast moving. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. You will have the opportunity to work in a fast paced and growing environment, ensuring both business and customer objectives are achieved.

The Hotels and Holidays Partnerships team has responsibility over the hotel partnerships strategy, commercial relationships across all H+H business verticals and the end to end supply of hotel inventory sold via Qantas Groups’ branded distribution channels.

The Connectivity and Operations Manager will be primarily responsible for the dynamic hotel feed connections across the Hotels and Holidays business, leading account management of the key technology partners from a commercial perspective and actively contributing to the evolving distribution and connectivity strategy, with the core objective of growing the hotels and holidays direct connectivity position.

In addition to this, they will play an active role in developing continuous improvement initiatives, working with a wide array of internal stakeholders to maximise the productivity of the partnership and procurement team, with a goal of speed to market and operational excellence across all dynamic product segments. This role will work closely with a cross-function squad including digital product and tech resources with interpreting connectivity documents, assisting with testing for future system developments, ensure optimal mapping and rate plan optimisation and play a role in troubleshooting issues as they arise via API connections.

The Connectivity and Operations Manager will work closely with the Head of Partnerships and the broader Partnerships team to assist in defining, building, monitoring and adjusting the Hotels and Holidays Partnership and Procurement strategy and developing the connectivity strategy. The role will require advanced knowledge and understanding of the distribution and connectivity landscape with the ability to constantly analyse and develop efficiencies to drive both business and customer objectives. As a leader in the H&H business, this role will participate in sharing knowledge and industry insights across the team, broader Loyalty business and the Qantas Group more broadly

You’ll have:

- 10+ years of experience in OTA distribution experience
- Tertiary Qualification in business administration or equivalent discipline
- Strong team leadership experience
- Experience in working within a cross-function squad
- Strong problem-solving ability and high attention to detail
- Strong stakeholder management
- Proven relationship building and maintaining skills
- Unrivalled expertise in the tourism/hospitality industry
- A strong work ethic and a passion for drawing out and driving creativity and innovation
- Prioritisation execution and experience, driving maximum business value

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored n