Customer Service Specialist
2 days ago
Customer Service Specialist – Be the Voice of Soilworx
Your Passion for Service Starts Here
Are you a people person who thrives on creating outstanding customer experiences? Do you enjoy solving problems and making a real impact through your communication skills? If so, we'd love to welcome you to the SoilWorx team
About Us:
SoilWorx is a dynamic, fast-growing company that prides itself on innovation, integrity, and exceptional service. We're currently seeking a dedicated and professional Customer Service Specialist to join our front-line team in delivering the outstanding support our customers deserve.
The Role:
As a key member of our Customer Service team, you will be responsible for:
- Being the first point of contact for customer inquiries via phone, email, and live chat
- Providing accurate, timely, and friendly responses to all customer queries
- Troubleshooting issues and ensuring all concerns are resolved with care and efficiency
- Maintaining detailed and organised records in our internal systems
- Collaborating with internal teams to ensure customer needs are met end-to-end
This is a dedicated customer service position – no sales targets, just exceptional service delivery
What We're Looking For:
- A professional, friendly communicator who genuinely enjoys helping others
- At least 2 years' experience in a customer service or high-volume call centre environment
- A strong work ethic and the ability to multitask under pressure
- A proactive and solution-focused mindset
- Ability to work independently as well as part of a supportive team
- Australian work rights are required for this position
What We Offer:
- Full training and ongoing development
- A supportive team culture that values your contribution
- A stable, full-time position with career growth potential
- Competitive salary package
- The opportunity to be part of a growing, customer-focused business
This is an office-based position requiring full-time attendance at our workplace location.
How to Apply:
If you have a passion for customer service and are looking to join a business that truly values its people, we want to hear from you Please apply with your resume and a short cover letter telling us why you're the right fit.
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