Customer Service Specialist

2 days ago

Melbourne, Victoria, Australia SoilWorx Full time $60,000 - $80,000 per year

Customer Service Specialist – Be the Voice of Soilworx

Your Passion for Service Starts Here

Are you a people person who thrives on creating outstanding customer experiences? Do you enjoy solving problems and making a real impact through your communication skills? If so, we'd love to welcome you to the SoilWorx team

About Us:

SoilWorx is a dynamic, fast-growing company that prides itself on innovation, integrity, and exceptional service. We're currently seeking a dedicated and professional Customer Service Specialist to join our front-line team in delivering the outstanding support our customers deserve.

The Role:

As a key member of our Customer Service team, you will be responsible for:

  • Being the first point of contact for customer inquiries via phone, email, and live chat
  • Providing accurate, timely, and friendly responses to all customer queries
  • Troubleshooting issues and ensuring all concerns are resolved with care and efficiency
  • Maintaining detailed and organised records in our internal systems
  • Collaborating with internal teams to ensure customer needs are met end-to-end

This is a dedicated customer service position – no sales targets, just exceptional service delivery

What We're Looking For:

  • A professional, friendly communicator who genuinely enjoys helping others
  • At least 2 years' experience in a customer service or high-volume call centre environment
  • A strong work ethic and the ability to multitask under pressure
  • A proactive and solution-focused mindset
  • Ability to work independently as well as part of a supportive team
  • Australian work rights are required for this position

What We Offer:

  • Full training and ongoing development
  • A supportive team culture that values your contribution
  • A stable, full-time position with career growth potential
  • Competitive salary package
  • The opportunity to be part of a growing, customer-focused business

This is an office-based position requiring full-time attendance at our workplace location.

How to Apply:

If you have a passion for customer service and are looking to join a business that truly values its people, we want to hear from you Please apply with your resume and a short cover letter telling us why you're the right fit.

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