Motel Systems and Engagement Worker

Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

Crisis Accommodation Management Team

The Crisis Accommodation Management Team supports the Immediate Housing Response (IHR) for families and individuals accommodated in motels and other emergency settings across Brisbane.

Through team integration, coordination with internal programs, and external networks, the team works to ensure quality service delivery aligned with IHR guidelines. The team plays a central role in supporting frontline staff and enhancing the consistency, responsiveness, and effectiveness of Micah Projects' IHR service model.

We are seeking a Motel Systems & Engagement Worker to join our Crisis Accommodation Management Team at Micah Projects. In this role, you will ensure the integrity and functionality of key data systems supporting the Immediate Housing Response (IHR). By maintaining accurate records, producing reports, and troubleshooting system issues, you will play a central role in supporting consistent, responsive, and effective housing services for individuals and families across Brisbane.

This is an employment opportunity with terms and salary at level 4 SCHADS Award.

Key Responsibilities

• Maintain and troubleshoot key backend systems and data tools used by the Motel Response Coordination Team (e.g. CSNet, IHR vacancy tracker, motel booking register, CMS).
• Conduct regular audits and data quality checks to ensure the accuracy, consistency, and completeness of IHR-related records, including accommodation data and referral information.
• Ensure the timely and accurate entry and reconciliation of IHR data, including placement activity, vacancy updates, referral outcomes, and associated documentation.
• Liaise with internal teams and partner services to resolve data discrepancies, clarify missing information, and support data integrity across systems.
• Monitor data compliance with reporting requirements for SHS, IHR, and other government funding contracts, ensuring readiness for external reporting or audits.
• Support the preparation of acquittals, brokerage reports, and data summaries to inform program performance, planning, and continuous improvement.
• Provide technical guidance and system support to the team and intake teams, contributing to process improvements and capacity building across service areas.
• Assist in the development and maintenance of documentation, templates, and procedures to support effective and consistent data management practices.

Essential Criteria

• Relevant certificate, diploma, or tertiary qualification in data systems, information management, business administration, or related field; or equivalent experience.
• Demonstrated experience working with data systems, relational databases, and back-end management of CRM/CMS tools.
• Proven ability to conduct quality assurance checks, validate datasets, and resolve system issues in a timely manner.
• High level of proficiency with Microsoft Excel and experience using other data tools (e.g. SharePoint, data dashboards).
• Excellent attention to detail and commitment to maintaining data accuracy and compliance.
• Evidence of effectiveness of communication style, written and verbal skills, and IT competencies (including Microsoft Office and other IT systems).

Desirable Criteria

• Familiarity with CSNet or other Specialist Homelessness Services (SHS) databases.
• Experience working in community services, housing, or homelessness-related data environments.
• Knowledge of data visualisation tools (e.g., Power BI, Tableau, Crystal Reports).

More information about the role and to learn more about the key selection criteria, select the link to the Position Description.

In SEEK, click on Apply Now to access the Position Description through our careers page.

For more information, please

Benefits of working at Micah Projects

• Join a well-recognised multidisciplinary organisation;
• Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
• Access to discounted fitness facilities through Fitness Passportfor you and your family;
• Access to free and confidential Employee Assistance Program;
• Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
• Access to other employee benefits, including Portable Long Service Leave (QLeave), supply of uniforms, and Flare benefits.

How to Apply:

If you believe that you have interest, passion, and desire to make a difference in people's lives, please click on apply.

Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.

While the deadline to receive applications is Tuesday 7 October, applications will be assessed with interviews being conducted as they are received so do not delay in applying

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.