Senior Account Manager

Senior Account Manager

Location: Australia-wide - opportunity for remote | flexible working

Information and Communication Technology

Competitive Salary

Full Time

Care Systems is a trusted technology partner for the aged care sector, delivering integrated ERP solutions that support providers to deliver exceptional care. We are proud of our warm and inclusive culture, built on the philosophy of caring for others.  Our solutions empower aged care providers to simplify complexity, meet compliance requirements, and focus on what matters most – people who are supported by our clients.

The Senior Account Manager is responsible for leading a portfolio of clients with a multi-million dollar value. This role requires managing a diverse client base ranging from small, aged care providers to large, multi-site organisations ensuring each achieves maximum value from Care Systems' solutions. The incumbent will focus on client retention, advocacy, and long-term partnerships, while serving as a trusted advisor at the intersection of technology and aged care.

Reporting to the Chief Operations Officer, the Senior Account Manager will be responsible for the following:

• Building and maintaining strong relationships with executives and operational leaders across a diverse client portfolio.
• Proactively managing retention and growth within a sizeable portfolio.
• Developing and delivering account plans tailored to client priorities.
• Driving client advocacy.
• Collaborating cross-functionally to ensure seamless delivery of client outcomes.
• Monitoring client health, usage, and adoption, intervening proactively to address risks.
• Staying informed on aged care legislation and technology trends to support client compliance and strategy.

You have proven success managing high-value client portfolios with diverse needs. You are a strong relationship builder who develops and maintains long-lasting relationships and can communicate at all levels from front line teams to senior executives.  You have excellent communication and interpersonal skills as well as strong negotiation skills.

We would love to hear from you if you have:

• A minimum of 7+ years' experience in Account Management, Customer Success, or Client Services.
• Experience managing a diverse portfolio of clients across value, size, and complexity.
• A proven track record in the technology or SaaS sector is essential.
• Direct experience in aged care or a closely related health sector is highly desirable.
• A Bachelor's degree in Business, Technology, Health, or related field is preferred.
• A current Australian Driver Licence.

What we offer

As well as a competitive salary, you will be challenged and encouraged to innovate.  You will collaborate with colleagues who are committed to delivering exceptional experiences for our customers.  As we are a small organisation you will benefit from:

• Leading Employee Assistance Program with a focus on your health and wellbeing.
• Having direct access to everyone across the organisation including the key decision-makers.
• True flexibility – we recognise everyone has different needs both at work and at home and encourage our co-workers to work in a way that produces the best outcomes for their families as well as the business.  Work from home or, if in Brisbane, you are welcome to work in our office.
• Real opportunities to make an impact.  Everyone's ideas and contributions are valued and encouraged.
• All hands on-deck – this leads to self-discovery and innovation.  We value everyone's input and ideas. You will be encouraged to work with your strengths and uncover hidden talents.
• Less red tape and bureaucracy and more conversations.
• You get to learn different aspects of the business – you might be in one team, but you will have the opportunity to work across the entire business.  You will enjoy a dynamic environment, where you are encouraged to learn, experiment and try new things.
• Genuine support for your personal wellbeing and professional development.
• A culture that is collaborative and inclusive.

How to Apply

If this sounds like you and you want to make a difference to the lives of our customers, please respond by sending your application letter and your CV to: Catherine Brown at: 

Applications close:  15th September 2025.

Only applicants with the right to live and work in Australia will be considered.

Care Systems is an equal opportunity employer. We are committed to ensuring equity in recruitment, development, retention and promotion of co-workers and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.