Account Manager

2 days ago

Macquarie Park New South Wales, Australia Smartways Logistics Full time $90,000 - $120,000 per year

At Smartways, we're more than a logistics company – we're in the business of saving lives.

Step into a career-defining role where you'll manage complex, high-value accounts in the healthcare industry, making impactful decisions that directly influence patient outcomes. As part of our high-performing Commercial Team, you'll work with complex, high-value accounts in the medical device and healthcare industry, solving challenges that directly affect patients and hospitals across Australasia.

We specialise in time-critical, complex healthcare logistics. Every delivery we make, whether it's life-saving pharmaceuticals, medical devices, or clinical trial shipments – matters. And now, we're looking for an
Account Manager
who thrives on responsibility, problem-solving, and building strong partnerships to help us take this impact even further.

About the Role

As an Account Manager, you'll take ownership of the critical return process for life-saving medical goods. Working closely with hospitals, drivers, and customers, you'll make sure every return is coordinated quickly and efficiently, overcoming challenges along the way.

You will:

  • Manage a portfolio of accounts in the medical device and healthcare industry – maintaining relationships, identifying growth opportunities, and achieving sales targets.
  • Collaborate with Operations and Customer Operations teams to ensure timely, accurate delivery of our services.
  • Develop a deep understanding of client needs, products, and supply chain challenges.
  • Monitor market trends and competitor activity, building strategies to stay ahead and win new business.
  • Analyse supply chain processes, recommending improvements to drive efficiency.
  • Provide commercial and operational insights, supporting tenders, pricing, and client presentations.

You will bring:

  • Bachelor's degree in Business, Logistics, Supply Chain or related field.
  • 3–5 years' account management experience in logistics, transport, or supply chain (medical device experience highly regarded).
  • Proven ability in B2B negotiations, client engagement, and sales growth.
  • Strong communication, relationship management, and problem-solving skills.
  • A track record of meeting sales targets and identifying new share of wallet opportunities.
  • Understanding of commercial levers such as revenue models, rate cards, cost-to-serve, and P&L.
  • Experience implementing and managing contracts and agreements.

Why Join Us

  • Make a difference every day
     – Your work ensures hospitals get vital equipment back quickly so more patients receive critical care.
  • Grow with a supportive team
     – Work alongside people who thrive on problem-solving, collaboration, and delivering excellence.
  • Enjoy Birthday Leave
     – a paid day off to celebrate your special day
  • Convenient location
     – free parking and just a 3-minute walk from Macquarie Park Metro Station

Join a team where your work truly matters. At Smartways, you'll help ensure that life-saving equipment gets where it needs to be – making a direct impact on healthcare every single day.

Apply now via LinkedIn or email your CV to

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