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Account Manager
2 weeks ago
At Smartways, we're more than a logistics company – we're in the business of saving lives.
Step into a career-defining role where you'll manage complex, high-value accounts in the healthcare industry, making impactful decisions that directly influence patient outcomes. As part of our high-performing Commercial Team, you'll work with complex, high-value accounts in the medical device and healthcare industry, solving challenges that directly affect patients and hospitals across Australasia.
We specialise in time-critical, complex healthcare logistics. Every delivery we make, whether it's life-saving pharmaceuticals, medical devices, or clinical trial shipments – matters. And now, we're looking for an
Account Manager
who thrives on responsibility, problem-solving, and building strong partnerships to help us take this impact even further.
About the Role
As an Account Manager, you'll take ownership of the critical return process for life-saving medical goods. Working closely with hospitals, drivers, and customers, you'll make sure every return is coordinated quickly and efficiently, overcoming challenges along the way.
You will:
- Manage a portfolio of accounts in the medical device and healthcare industry – maintaining relationships, identifying growth opportunities, and achieving sales targets.
- Collaborate with Operations and Customer Operations teams to ensure timely, accurate delivery of our services.
- Develop a deep understanding of client needs, products, and supply chain challenges.
- Monitor market trends and competitor activity, building strategies to stay ahead and win new business.
- Analyse supply chain processes, recommending improvements to drive efficiency.
- Provide commercial and operational insights, supporting tenders, pricing, and client presentations.
You will bring:
- Bachelor's degree in Business, Logistics, Supply Chain or related field.
- 3–5 years' account management experience in logistics, transport, or supply chain (medical device experience highly regarded).
- Proven ability in B2B negotiations, client engagement, and sales growth.
- Strong communication, relationship management, and problem-solving skills.
- A track record of meeting sales targets and identifying new share of wallet opportunities.
- Understanding of commercial levers such as revenue models, rate cards, cost-to-serve, and P&L.
- Experience implementing and managing contracts and agreements.
Why Join Us
- Make a difference every day
– Your work ensures hospitals get vital equipment back quickly so more patients receive critical care. - Grow with a supportive team
– Work alongside people who thrive on problem-solving, collaboration, and delivering excellence. - Enjoy Birthday Leave
– a paid day off to celebrate your special day - Convenient location
– free parking and just a 3-minute walk from Macquarie Park Metro Station
Join a team where your work truly matters. At Smartways, you'll help ensure that life-saving equipment gets where it needs to be – making a direct impact on healthcare every single day.
Apply now via LinkedIn or email your CV to
