Administration Officer Level 2

Together, we make every birth experience safe, seamless, and special

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 2

Remuneration: $64, $66, % Super + Salary Packaging

Hours Per Week: 38

Requisition ID: REQ617860

Closing Date: Monday 17th November

Location: John Hunter Hospital | Awabakal Land

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

About The Role:

An exciting opportunity is available to join the Birth Suite Team at John Hunter Hospital, providing essential administrative support to the Emergency Maternity Service and, when required, to the Birth Suite administration team.

This vital frontline role supports women and families accessing emergency maternity care, ensuring their experience is welcoming, professional, and compassionate. Working collaboratively with a multidisciplinary clinical team, you will help deliver efficient, coordinated, and high-qualitycare.

Key Responsibilities

• Welcome and assist women and families attending the Emergency Maternity Service.
• Answer and direct incoming phone calls with professionalism and empathy.
• Accurately enter and update patient details in hospital administrative systems.
• Maintain filing systems and process paper-based medical records promptly.
• Provide administrative support to the clinical and Birth Suite teams as required.
• Contribute to a seamless, high-functioning service environment.

About You

We are seeking a motivated, detail-oriented individual who thrives in a busy, team-based environment and is passionate about delivering exceptional service to patients and staff alike.

To be successful in this role, you will have:

• Outstanding customer service skills
• Excellent time management and prioritisation abilities
• Strong communication and organisational skills
• A team-focused attitude and a willingness to learn

Full training will be provided to the successful applicant, along with opportunities to access further learning and professional development within the health sector.

What we can offer you:

At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:

• Sustainable Healthcare: Together towards zero

• 4 weeks annual leave (pro-rata for part time employees)

• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance

• Salary packaging options - up to $11,600 plus novated leasing

• Fitness Passport for health and well-being - discounted gym options for you and your family

• Employee Assistance Program (EAP) for staff and family members

Additional Information:

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Annette Steele on

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD- for confidential support to ensure an equitable, barrier-free application process

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via or

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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