Customer Service Officer

Now's the time to set your sights even higher – on the future you and the future career you deserve.   

Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.  

Whether you're assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.  

In this dynamic and high-impact role, you'll make your mark by:  

• Exploring customers' needs through in-depth conversations to help them achieve their financial goals and collaborating with different specialists within the branch  
• Keeping up with constant change. You'll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings  
• Being the face of the branch and customer service. Become our customer's go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront  
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and external development opportunities  
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way   

This is a permanent, part-time position located in Rupanyup. The roster is 38.5 hours per fortnight, 3 days per week. The roster details are: Wednesday 09:00am to 04:15pm (Minyip), Thursday 09:00am to 02:15pm (Rupanyup) & Friday 09:00am to 05:15pm (Minyip).

What you'll bring to the role  

To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have:   

• Experience in customer service environment and the ability to achieve targets  
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset  
• Confidence to communicate with new and existing customers face to face and over the phone  
• Eagerness to understand and share what makes our bank different   
• A knack for teamwork - mateship is crucial for us to work together and achieve our goals  
• Experience in the banking and finance industry is a plus but certainly not essential    

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.   

We're making better, bigger. And we'll get there with you.     

Think you're our newest Customer Service Officer? Apply now   

As an internal candidate you are required to notify your immediate leader before applying for a new career opportunity and will be asked to confirm this when submitting your application.  

If you have any concerns about this requirement or would like to discuss the position in more detail, please reach out to the contact listed below for a confidential conversation:     

Name: April Cutter-Rabl   
Title: Branch Manager
Email: April.Cutter-
Phone: Rupanyup

For more information, check out the application process for internal candidates page and the position description  Customer Service Officer_PD_Community      

Please note - once you have submitted your application you will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes.   

We believe a diverse workforce supported by an inclusive culture is central to our success, and we're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don't hesitate to reach out if you require any adjustments to the application or interview processes.   

You can find out more about our retail banking roles here - https://careers-    

Screening and interviews may commence prior to closing date.   

We are committed to responding to all candidates, regardless of the outcome of your application.