Customer Service Officer

We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.  

The Customer Service Officer - Trade Waste is a key point of contact for South East Water's Trade Waste customers. Reporting to the Trade Waste Customer Service Coordinator, you will also provide efficient and effective support services to the broader Trade Waste team.

Some day to day activities in this role include:

• Process trade waste applications in a timely manner in accordance with our Customer Charter Process 
• Follow up new occupiers of commercial and industrial facilities
• Make and receive phone calls providing technical advice regarding Trade Waste regulatory compliance, including 'Wastelog' operations 
• Update works schedule for inspections and follow up where required
• Add and remove encumbrances from the billing database  

This role is available part-time, for 3 days per week.

The preferred candidate will have the ability to understand technical matters and learn new technical skills. With prior administration or call centre experience, you will also hold the following skills and attributes:

• Excellent written communications skills, with the ability to write documents for a range of audiences in a constructive and professional manner
• Strong negotiation and verbal communication skills, including the ability to build customer rapport
• Sound computer skills and knowledge of customer-related computer systems
• Ability to work autonomously while also working collaboratively with the broader Trade Waste team 

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.   

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. 

As a SEW employee, you can enjoy the following offerings from our benefits package: 

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.  
• Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.  
• Life insurance and salary continuance. 
• 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.  
• Additional leave offerings, such as cultural and ceremonial leave and study leave.  
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking. 
• Opportunity to be part of great initiatives involving the local community  

This role is remunerated at a Level 2, which is between $84,497 and $91,380 + super and offers are commensurate with the successful candidates' experience.

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.  

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at  

Click here to check out the position description. We're accepting applications for this exciting opportunity until Tuesday, 31st of October 

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.  Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check 

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. 

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