Customer Service Specialist

7 days ago

Sydney, New South Wales, Australia Dicker Data Limited Full time $60,000 - $80,000 per year

Founded in 1978, Dicker Data is Australia's leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.

An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.

Our Vision

To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.

Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

  • Agile
  • Solution focused
  • Respect for all people
  • Integrity in the way we operate

About You

As the first point of contact for Dicker Data, you will have strong customer service skills to ensure sales-related enquiries and issues from our customers are addressed professionally and with care to create memorable customer experiences.  You are driven and thrive in a fast-paced environment where you can demonstrate your desire to help people. Bring your administrative experience and organisational skills to this dynamic and fun team.

What you will do in the role

  • Manage inbound phone calls and direct them to the relevant team/person when required.
  • Assist with basic product price and stock availability enquiries.
  • Trouble-shoot and resolve order-related queries with deliveries, ETAs, and freight etc.
  • Assist with order entry as required.
  • Assist with order management administration including customer payments, following up credit holds and post-sales activities.
  • Manage the Customer Service inbox.

What you will need to succeed in the role

  • Excellent customer service skills, with the ability to deliver the right outcome
  • Clear, concise and confident written and verbal communication
  • Strong organisational and prioritisation skills and the ability to multitask
  • You enjoy working in a fast paced environment
  • Strong attention to detail, you understand customers' needs and requirements
  • You like problem solving
  • Ability to work well in a team and autonomously
  • You have an interest in technology and sales

Our Benefits

  • A highly competitive salary package depending upon experience
  • Hybrid work model with two WFH days per week for flexibility (once fully trained up in the role)
  • Staff only on-site gym & weekly corporate fitness classes
  • A selection of freshly prepared lunch options provided daily
  • Free on-site parking and electric parking stations
  • A relaxed, modern office setting with smart casual dress
  • Access to discounted banking, superannuation and health insurance offers via our corporate partners
  • Company paid parental leave scheme
  • Employee Assistance Program
  • On site school holiday program for children of Dicker Data staff

Only those with the legal right to work in Australia may apply for this position.

Only short-listed candidates will be contacted.

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