Customer Service Specialist

1 day ago

Sydney, New South Wales, Australia BlueWave Talent Full time $100,000 - $120,000 per year

Recoveries/Collections role for a Fintech in the SME lending space. Awesome workplace with young and dynamic team in the heart of the CBD Could suit a recent graduate

  • Recoveries/Collections for Fintech - Fast paced, fun environment
  • The firm has been consistently recognised in the top 5, " Best Places to Work" in Australia
  • CBD based - $80k - $90k + super + bonus ($10,000); the bonus has been paid out in full for the past 3 years.

The Role:

As a Legal Recoveries Specialist, you'll manage a portfolio of late-stage recoveries, using your exceptional communication and negotiation skills to resolve outstanding balances. You'll work directly with customers and third parties like solicitors and field agents, playing a crucial role in our commercial recoveries process.

Your Responsibilities:

  • Manage a late-stage recoveries portfolio, making and taking a high volume of calls.
  • Skip trace accounts to gain new information and contact customers.
  • Negotiate payment arrangements and settlements with a customer-centric approach.
  • Liaise with third parties, including field agents and solicitors.
  • Adhere to all legislative and internal policy guidelines.
  • Assess financial hardship applications and find resolutions.
  • Work as part of a team to achieve individual and departmental goals.

The Company:

My client is a leading global online platform for small business loans. The business is a technology-enabled small business lender that can evaluate, approve and fund small business loans as fast as the same day.

Requirements:

To be considered for this role you will need:

  • At least 1 year of experience in a financial services collections role, with a focus on late-stage collections and skip tracing.
  • Proven ability to build rapport and handle objections while negotiating.
  • A positive, team-oriented attitude.
  • Strong analytical, investigative, and problem-solving skills.
  • Proficiency in Microsoft Suite; Salesforce experience is a plus.
  • Experience in litigation is highly regarded.

To apply for this role please submit your resume to Tim Barnard via the Apply Now button below. If you would like to know more about this role please call me directly on for a confidential discussion.

  • Senior Advisor, Customer Insights

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia Multipro Pest Management Full time $60,000 - $80,000 per year

    Company DescriptionMultipro Pest Management has been protecting properties for over a decade, with experience treating over 5000 properties. We focus on ensuring the health and safety of our clients by providing vital information and services to protect your property and family from pests. Our aim is to give you peace of mind, allowing you to relax and feel...

  • Senior Role Design Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Role Design SpecialistClerk Grade:9/10Salary Range:$129,464 - $142,665 + superEmployment Type:Temporary for up to 12 months, Full-time. Talent Pool will be created for future opportunitiesLocation:McKell, Gosford or Parramatta with flexible working arrangements including office attendanceAre you a strategic thinker with a passion for organisational...

  • Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia St Bank Full time $80,000 - $120,000 per year

    What's the role?As a Customer Service Specialist with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking,...

  • Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia Talent Connect Australia Full time $60,000 - $80,000 per year

    Customer Experience SpecialistGlebe, Sydney | Hybrid (2 days office, 3 days WFH)3 month contract (potential to move to permanent) About the Organisation Join a leading national not for profit organisation dedicated to improving health outcomes and supporting communities across Australia. This organisation provides vital services, resources, and advocacy,...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Fusion Careers Full time $104,000 - $130,878 per year

    Customer Service Officer – Full-Time (On-Site) – Norwest Business Park We're currently seeking a Customer Service Officer to join one of our valued clients, a member-focused financial institution located in the Norwest Business Park. This is a full-time, on-site role with hours from 8:15 am to 4:30 pm, Monday to Friday. Please note there are no hybrid or...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia REXEL Full time $60,000 - $80,000 per year

    Company Description Rexel Australia is one of the leading Electrical Wholesale and Distribution companies in the world and we offer customers innovative, sustainable electrical supplies and solutions in over 1,900 branches in 21 countries worldwide. Our vision is to be "the Electrical wholesaler who proactively services customers better than anyone else in...

  • Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia Rexel Group Full time $60,000 - $90,000 per year

    Company DescriptionRexel Australia is one of the leading Electrical Wholesale and Distribution companies in the world and we offer customers innovative, sustainable electrical supplies and solutions in over 1,900 branches in 21 countries worldwide. Our vision is to be "the Electrical wholesaler who proactively services customers better than anyone else in...

  • Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia REXEL Full time $60,000 - $80,000 per year

    Company Description Rexel Australia is one of the leading Electrical Wholesale and Distribution companies in the world and we offer customers innovative, sustainable electrical supplies and solutions in over 1,900 branches in 21 countries worldwide. Our vision is to be "the Electrical wholesaler who proactively services customers better than anyone else in...

  • Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per year

    TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunities Location: Parramatta CBD/Orange NSW with access to hybrid work arrangements Application Closing: Monday, 15th September 2025 [9:59am]...