Customer Service Specialist

1 day ago

Sydney, New South Wales, Australia BlueWave Talent Full time $100,000 - $120,000 per year

Recoveries/Collections role for a Fintech in the SME lending space. Awesome workplace with young and dynamic team in the heart of the CBD Could suit a recent graduate

  • Recoveries/Collections for Fintech - Fast paced, fun environment
  • The firm has been consistently recognised in the top 5, " Best Places to Work" in Australia
  • CBD based - $80k - $90k + super + bonus ($10,000); the bonus has been paid out in full for the past 3 years.

The Role:

As a Legal Recoveries Specialist, you'll manage a portfolio of late-stage recoveries, using your exceptional communication and negotiation skills to resolve outstanding balances. You'll work directly with customers and third parties like solicitors and field agents, playing a crucial role in our commercial recoveries process.

Your Responsibilities:

  • Manage a late-stage recoveries portfolio, making and taking a high volume of calls.
  • Skip trace accounts to gain new information and contact customers.
  • Negotiate payment arrangements and settlements with a customer-centric approach.
  • Liaise with third parties, including field agents and solicitors.
  • Adhere to all legislative and internal policy guidelines.
  • Assess financial hardship applications and find resolutions.
  • Work as part of a team to achieve individual and departmental goals.

The Company:

My client is a leading global online platform for small business loans. The business is a technology-enabled small business lender that can evaluate, approve and fund small business loans as fast as the same day.

Requirements:

To be considered for this role you will need:

  • At least 1 year of experience in a financial services collections role, with a focus on late-stage collections and skip tracing.
  • Proven ability to build rapport and handle objections while negotiating.
  • A positive, team-oriented attitude.
  • Strong analytical, investigative, and problem-solving skills.
  • Proficiency in Microsoft Suite; Salesforce experience is a plus.
  • Experience in litigation is highly regarded.

To apply for this role please submit your resume to Tim Barnard via the Apply Now button below. If you would like to know more about this role please call me directly on for a confidential discussion.

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