Customer Service Specialist

21 hours ago

Sydney, New South Wales, Australia Stockland Full time $60,000 - $80,000 per year

We have a 6-month contract available to join our Customer Service team supporting our Stockland Residential Communities team in a Customer Service Specialist Online role. A great opportunity to utilise your customer service, sales, and administration qualities, blending them into one.

About the role

You'll help customers with their decision-making process and progression towards a new home, through the support of new sales enquiries and play a key role in our Customers Journey and enhancing Stockland's competitive position, with the use of phone and digital communication channels to support and engage with customers.

9am – 5pm, with your week split between working from our Sydney or Perth CBD based Head Office, one of our project development sites, and home. Operating on a 7-day roster will require to work 5-days, with allocated day off.

To ensure your success in this role you:

  • Possess a strong customer focus that drives you and an interest in driving sales. You understand delivering outstanding customer sales and service and being a customer advocate, as you will be the first point of contact for all incoming online enquiries (via telephone, website, social media and live chat)
  • Experience and proven track record in a customer phone based role (with a focus on property an advantage but not essential), within a sales and/or service environment, such as inbound sales or customer service contact centre
  • You work well to deadlines and have strong self-management, but can also work under direction when required
  • Strong communication skills and the ability to deal with a wide audience of people
  • Great with technology and can pick up new systems easily – if you have experience with Salesforce, even better, but we are happy to train you or experience with another CRM would be beneficial
  • You can build and maintain relationships with customers, focusing on delivering exceptional service that embeds Stockland as the preferred product choice in this market

The Stockland Proposition

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

Due to the nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Apply today – Stockland – a better way to live

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland's preferred agency panel to

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