Customer Service Specialist

2 days ago

Sydney, New South Wales, Australia efm Full time $65,000 - $70,000

Competitive Salary: $65,000 - $70,000 + Super + Bonus

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for:

  • Supporting and managing of the day-to-day movement of freight within your portfolio
  • Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
  • Reviewing and reporting on daily freight movements
  • Resolving enquiries in a way that provides a no better experience
  • Escalating priority issues when required relating to all aspects of your accounts
  • Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we're looking for:

  • Tertiary qualification or 2+ years experience in Customer Service
  • Strong written and verbal communication, and problem-solving skills
  • Sound computer knowledge including experience with Microsoft Office Suite
  • Resilience, passion and ability to work at pace and under pressure
  • A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Why join efm Logistics?

  • Strong focus on regular and ongoing professional development training, enhancing skills and career progression 
  • A dynamic and empowering culture, where we challenge each other to do it better 
  • An opportunity to be part of an industry leader 
  • Competitive salary and bonus scheme 
  • Modern office space and technology
  • Company functions and team building activities 
  • Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

  • Senior Advisor, Customer Insights

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Multipro Pest Management Full time $60,000 - $80,000 per year

    Company DescriptionMultipro Pest Management has been protecting properties for over a decade, with experience treating over 5000 properties. We focus on ensuring the health and safety of our clients by providing vital information and services to protect your property and family from pests. Our aim is to give you peace of mind, allowing you to relax and feel...

  • Senior Role Design Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Role Design SpecialistClerk Grade:9/10Salary Range:$129,464 - $142,665 + superEmployment Type:Temporary for up to 12 months, Full-time. Talent Pool will be created for future opportunitiesLocation:McKell, Gosford or Parramatta with flexible working arrangements including office attendanceAre you a strategic thinker with a passion for organisational...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia St Bank Full time $80,000 - $120,000 per year

    What's the role?As a Customer Service Specialist with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking,...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Talent Connect Australia Full time $60,000 - $80,000 per year

    Customer Experience SpecialistGlebe, Sydney | Hybrid (2 days office, 3 days WFH)3 month contract (potential to move to permanent) About the Organisation Join a leading national not for profit organisation dedicated to improving health outcomes and supporting communities across Australia. This organisation provides vital services, resources, and advocacy,...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Fusion Careers Full time $104,000 - $130,878 per year

    Customer Service Officer – Full-Time (On-Site) – Norwest Business Park We're currently seeking a Customer Service Officer to join one of our valued clients, a member-focused financial institution located in the Norwest Business Park. This is a full-time, on-site role with hours from 8:15 am to 4:30 pm, Monday to Friday. Please note there are no hybrid or...

  • Customer Service Specialist

    10 hours ago

    Sydney, New South Wales, Australia GSB Full time $60,000 - $80,000 per year

    As our highly valued Customer Service Specialist based in Parramatta, your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.  This is a 12 month contract.You'll make an impact by:  Helping customer meet their financial goals through our great value savings, insurance...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year

    Do Work That Matters.CommBank's Business Banking Operations (BBO) function is looking for a Customer Service Specialist to join our Aftercare team. BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and Institutional Banking colleagues in delivering...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia REXEL Full time $60,000 - $80,000 per year

    Company Description Rexel Australia is one of the leading Electrical Wholesale and Distribution companies in the world and we offer customers innovative, sustainable electrical supplies and solutions in over 1,900 branches in 21 countries worldwide. Our vision is to be "the Electrical wholesaler who proactively services customers better than anyone else in...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia REXEL Full time $60,000 - $80,000 per year

    Company Description Rexel Australia is one of the leading Electrical Wholesale and Distribution companies in the world and we offer customers innovative, sustainable electrical supplies and solutions in over 1,900 branches in 21 countries worldwide. Our vision is to be "the Electrical wholesaler who proactively services customers better than anyone else in...