National Operations Centre Operator

The National Operations Centre (NOC) Operator plays a critical role in ensuring the continuous safety, coordination, and support of our security services across the company's operations nationally.

About the Role

The NOC Operator plays a pivotal role in the central coordination and support of nationwide security operations. Based in our state-of-the-art National Operations Centre in Port Melbourne, the NOC Operator is responsible for monitoring live security systems, dispatching personnel, responding to incidents, and ensuring continuous and effective protection for all client sites. This role is integral to delivering a high standard of service and upholding the safety and integrity of our operations.

• Rotating Roster: 6PM-6AM. Working 3 shifts one week and 4 shifts the following week.
• Stationed at a secure operations centre.
• May involve prolonged periods of sitting and monitoring systems.

Key Responsibilities

As a NOC Operator, your core duties will include:

• Monitor CCTV, alarms, access control, GPS tracking, and guard tour systems to ensure security compliance across client sites.
• Identify, assess, and respond to security threats or incidents, dispatching patrols or emergency services as required.
• Coordinate guard movements, confirm check-ins, manage no-shows, and provide on-site guidance during incidents.
• Act as the central communication hub between field staff, management, and clients, ensuring clear and timely updates.
• Maintain accurate incident logs, reports, and shift handovers in line with company standards.
• Conduct equipment checks, troubleshoot issues, and report faults to technical teams.
• Adhere to Standard Operating Procedures, safety protocols, and data protection requirements.

Skills & Experience

To be successful in this role, you will possess:

• Valid Victorian security industry licence, with Control Room Operator (Required)
• First Aid & CPR Certifications (Required).
• Must be eligible to work in Australia and pass a national police check (Required)
• Strong situational awareness and decision-making under pressure.
• Excellent verbal and written communication skills.
• Ability to multitask in a high-pressure, fast-paced control room environment.
• Proficient in using security systems, communication tools, and reporting software.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Previous experience in a security control room, emergency response, or central monitoring environment preferred.
• Familiarity with guard management platforms (e.g., GuardTek / Guardhouse).

Why Join Us:

• Attractive, Competitive Package – Rewarding salary + benefits reflecting your experience.
• Employee Benefits Program: Through Flare Benefits, access exclusive discounts on everyday essentials and major brands like Woolworths, Amazon, and more.
• Career Progression: We invest in our people, offering clear pathways for growth, internal promotions, and leadership opportunities.
• Learning & Development: Ongoing training, online modules, and skill-building resources to help you excel in your current role and prepare for your next.
• Supportive Workplace Culture: Join a team led by approachable, hands-on leaders who are committed to your success.
• Employee Assistance Program (EAP): Confidential, professional mental health and wellbeing support available 24/7 for you.

Who We Are:

Challenger Security (VIC M/L: S) is a leading provider of premium security and concierge services, trusted by some of the world's most recognised brands. We deliver excellence across luxury retail, shopping centres, corporate and commercial spaces, government institutions, and high-profile media and technology clients. Our reputation is built on professionalism, reliability, and an unwavering commitment to safety

How to Apply:

We appreciate your interest in joining Challenger Security. If your application is shortlisted, we will invite you for an interview to discuss the role further.

• Challenger Security is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates.