Assistant/Duty Manager

Join Our Team at Redcape Hospitality

Located in the heart of Brunswick Heads, the iconic, community centric Hotel Brunswick is seeking an Assistant/Duty Manager with a passion for great food, cold beers and live entertainment and music to join our customer focused and energetic Front of House team. You would assist the Venue Leadership Team & the collective venue team to successfully operate the hotel's Food & Beverage operations in a hands-on, Front of House capacity.

As an Assistant Manager, you will operationally be the face of our venue – getting to know our locals & showcasing world class music in Brunswick Heads.

Redcape Hospitality

At Redcape, we're devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering extraordinary hospitality experiences that enrich our communities.

Our values are the core beliefs that guide our choices and decisions both as individuals and as a team. They form the foundation of everything we do, shaping how we interact with our teammates, customers, and communities:

• Care | 'Cos we do. We care for our teammates, our customers, and our business. It's who we are, so it belongs as a value.
• Courage | We all have the courage to be our best selves, step out of our comfort zones, take chances, make mistakes, and embrace change.
• Drive | Drive reflects our humble ambition, our commitment to continuous improvement and doing better. It is our competitive spirit, our aspirational selves and our desire to do better.
• Teamwork | Teamwork fosters everyday connection and shared responsibility to get the best outcomes. While collaboration remains essential, teamwork emphasises the value we place on working within our teams. It reflects our genuine desire to be part of and contribute to our teams.

Role Purpose

• To lead through Redcape's purpose, values and behaviours to deliver on our key performance metrics.
• To support your Venue Manager in building, coaching and developing a skilled, capable and motivated venue team that delivers extraordinary customer experiences and drives venue performance.

Duties, Responsibilities & Expectations

You would work cohesively as a member of the Front of House Team, helping to taking carriage of general hotel operations, driving performance, executing strategic initiatives and improving/sustaining both Customer & Staff Experience.  The key responsibilities for this role will include:

• Collaboratively working alongside or within various teams as we strive to offer an outstanding customer experience.
• Lead a large, diverse team in a fast moving environment.
• Have customer focus approach to our work – always having the attitude to make someone day.
• Ability to work in a variety of departments and flexibility to adapt to a fast paced F&B environment.
• Ensuring we maintain exceptional venue standards in relation to cleanliness and presentation.
• Creating and nurturing a positive work environment so that all team members can thrive.
• Fulfil a variety of rotating rostered shifts including opens, mids, closes, weekends and public holidays in conjunction with our Hotel's operating hours.
  
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• Excellent negotiation and communication skills.
• Highly organised, self-motivated, and target-driven.
• Possess a current/valid RSA & RCG & ARCG required
• Valid authority to work in Australia

Enjoy the benefits of Redcape Hospitality

• With a diverse portfolio of 30+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia's hospitality industry.
• Extensive training opportunities for professional development and career progression.
• Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off consumable Bottle Shop purchases (across all Redcape Venues).
• An opportunity to engage and give back to the community through our Publinc Communities platform.
• Clearly defined career progression pathway.

For more about Redcape Hospitality visit

Publinc Communities

Publinc Communities is our membership platform with the aim to connect people, pubs and communities. It provides our customers and staff with access to great perks and an opportunity to work together to make positive impact back into our local communities. Find out more here:

If you're driven by creating unforgettable experiences, love being part of a large team and thrive in a creative, fast paced environment – get in touch.