Personal Assistant

**Please attach a resume along with a covering letter, no more than two pages addressing how you demonstrate ability to perform in this role. Key skills such as proficiency in Microsoft Office Applications will be tested as part of this process.**

**ABOUT US**:
Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management and Support Coordination service provider, well known across Australia. Here at YPM we provide personal, friendly service to our clients with a focus on delivering better than expected outcomes. We support full choice and control for participants and encourage them to make the decisions around their plans.

**About the Job**:
**THE ROLE**:
**KEY RESPONSIBILITIES**:
**This dynamic position will be responsible for, but not be limited to**:

- With a primary responsibility of supporting the Managing Director, provide support to the executive team as directed to ensure that company goals and objectives are accomplished, and operations run efficiently
- Support the functions of recruitment, induction and learning by assisting the management team with various tasks
- Prepare internal and external corporate documents and presentations for team members and industry partners on behalf of the Managing Director
- liaise with the Information and Communication Officer to manage policies, procedures and processes as required
- assist with external compliance requirements such as audits and learning programs
- Coordinate flow of information to senior executives
- Manage, coordinate, and arrange senior executives’ travel and travel-related activities, including hotel booking, transportation, and meal coordination
- Take minutes at management meetings, follow up on actions and proactively work with managers to assist with the completion of tasks and actions
- Support management tasks such as recruitment, training and other projects as required and approved by the managing director
- Provide guidance to administration officers to ensure office is well maintained and managed
- Oversee the IT functions including licenses, software issues and maintenance schedules etc.
- Work with team members to improve services and systems from an administrative perspective
- Work with the management team to identify and action improvements in the administration of the business
- Ensure correspondence and documentation is managed efficiently and confidentially
- Identify and report any risks to the Manager
- Maintain current knowledge of the NDIS, Quality and Safeguards, price guides and guidelines and proactively drive your personal learning and growth
- Positively contribute to the achievement of the business objectives whilst maintaining a focus on the business values
- Adhere to all policies and procedures and engage in performance improvement and coaching
- Proactively participate in team communication, including meetings
- Actively and positively participate in training provided
- Other responsibilities as and when directed by Your Plan Manager

**ABOUT YOU**:

- A positive, proactive and enthusiastic attitude to learning and engaging within a team
- Be an effective time manager of your work.
- Employees will be expected to understand work procedures relevant to their department and may aid lower classified employees or volunteers concerning established procedures to meet the objectives.

**ESSENTIAL REQUIREMENTS**:

- Understanding of and commitment to the NDIS, person-centred supports and services to people with a disability, their teams and service providers.
- ** Minimum 2 years experience** in an executive administration role reporting directly to upper management
- Exceptional written and verbal communication skills
- Demonstrated excellent time-management skills and the ability to organise and coordinate multiple projects at once within a high-pressure environment
- Demonstrated **advanced** skills in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems, troubleshoot and problem solve easily
- Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge
- Ability to keep company confidences working with a high level of sensitivity
- Demonstrated experience supervising the workflow of small teams related to the provision of administration and office management
- General knowledge of the principles of human resource management and be able to assist administration officers with on-the-job training.
- Demonstrated ability working with budgets and expenses
- NDIS Worker Screening and any other mandates relating to the disability sector, including COVID-19 vaccination must be obtained prior to approval of employment
- Own laptop

**PREFERRED CRITERIA**:

- Knowledge of the NDIS, Plan Management and Support Coordination
- Experience with Compliance Audits in Disability, Insurance, Financial Services, or a similar field
- Experience with grants, presentations, and awards writing
- Experience in relevant CRM systems (MY