Senior Product Manager

Step into a Career-Defining Senior Role – Become our Next 'Senior Product Manager / Product Lead – Lending & Cards.'

About Defence Bank

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.

Whilst anyone can join Defence Bank, our financial products and services are focused on the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector, and our people-led and technology-enabled environment celebrates the individual talents, personalities, interests and needs of our people.

Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.

The opportunity

Lead with purpose. Deliver with impact.

We are seeking an experienced and commercially minded Senior Product Manager to lead the strategy, development and lifecycle management of our lending and credit card products.

Reporting directly to the Head of Product Development & Management, this is more than just an average role - it's a unique opportunity to design and manage products that meet the distinct needs of the Defence community. This role is responsible for driving product growth, enhancing customer experience, ensuring compliance with regulatory obligations and delivering strong outcomes for the Defence community.

In this pivotal role, you'll work closely with cross-functional teams and alongside product managers to understand the financial needs of those in Defence, in particular home buying, and deliver innovative, compliant and member-centric lending solutions.

We are proud of our strong growth strategy and collaborative culture. We support each other, celebrate wins, and are passionate about delivering exceptional experiences to our members.

If you're energised by challenge, excited by growth, and motivated to help the bank step into its next chapter, we'd love to hear from you.

What You'll Do

• Own the end-to-end lifecycle of lending and card products, including strategy, performance, compliance, and continuous improvement.
• Monitor portfolio strategic KPIs to drive revenue, asset growth and member value and lead initiatives to optimise results.
• Ensure compliance with all relevant regulatory obligations, including APRA, Australian Credit Licence (ACL), Design & Distribution (DDO) and Responsible Lending.
• Lead price strategy and ongoing reviews of rates, fees and product features to ensure competitiveness and fairness.
• Manage third-party partnerships to ensure effective product delivery within agreed service levels.
• Conduct market analysis, competitor benchmarking, internal data analysis and customer research to shape product enhancement and new propositions.
• Design and implement new processes, controls and monitoring to support the delivery of new or enhanced products and policies.
• Lead cross-functional working groups with operations, technology, digital, marketing, finance and risk teams to deliver on product objectives.
• Influence and engage senior stakeholders through compelling insights and recommendations.
• Act as a subject matter expert across bank-wide projects and strategic initiatives, championing innovation, process optimisation, and change that enhances member outcomes.

What You'll Bring

• 10+ years' experience in banking product management, with experience in lending (home loans, personal loans and credit cards).
• Strong understanding of regulatory frameworks, including ACL, DDO and Responsible Lending.
• Experience in pricing, lending operations or credit risk is highly regarded.
• Proven ability to lead cross-functional initiatives and influence at all levels.
• A collaborative, member-first mindset with a passion for innovation and continuous improvement.
• Strong commercial acumen with proven ability to develop product growth and profitability.
• Exceptional analytical and problem-solving skills with the ability to leverage data and insights for decision-making.
• Strong leadership, influencing, and stakeholder engagement capabilities.
• Experience with digital product delivery advantageous.

We count on you. And you can count on us.

We have a great range of employee benefits including:

• Discounts across our range of products and services.
• Flexible work options and additional paid leave through our Work-Life Fit program, including birthday leave.
• A generous annual corporate wardrobe allowance.
• Access to our internal reward and recognition platform - vouchers, discounts, e-cards and much more

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.

Whilst we value and appreciate the time and effort you made to apply for this position, only short-listed applicants with Australian Working Rights will be contacted to discuss their application.

Applications will be reviewed as they are received, and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly.

Please also note that applications sent directly to our recruitment inbox will not be reviewed or responded to. Only applications submitted via our job advertisement will be considered.