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Program Manager, CX

2 weeks ago

Footscray, Victoria, Australia Greater Western Water Full time $90,000 - $120,000 per year

Job description:

  • 6-month FTC. Flexibility to WFH & at the Footscray
  • Supportive and inclusive culture
  • Work within an essential service that positively contributes to community

About Greater Western Water

We're water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

  • We embrace flexibility and connection with a balance of on-site and WFH.
  • Free onsite parking (subject to availability)
  • Gender neutral, 16-week parental leave available from commencement
  • Monthly work life balance day off to treat yourself (if full-time)
  • Free income protection and salary continuance insurance
  • Access to corporate health insurance deals with major providers
  • Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

In this newly created role, you will lead and co-ordinate critical customer operations projects, support reporting requirements, assist in contributing to Board and other stakeholder requests across key status reports and important milestones.

This role will see you play a critical part in assisting the business and ensuring the delivery of critical and complex projects and updates, reporting and presentations, that will in turn influence and progress critical work.

Key to your success will be your ability to work collaboratively with the GM of Customer Experience and senior leadership teams across the business

Responsibilities

  • Lead critical Customer Experience Operations (CX) projects to deliver within a challenging and complex operational and remediation environment.
  • Ensure all critical CX regulatory and board reporting is developed, validated and delivered.
  • Coordinate complex CX, regulatory and board information, managing competing priorities to ensure reporting obligations are met.
  • Identify, recommend and communicate continuous improvement opportunities.
  • Work with Leaders to champion change and readiness arising from CX deliverables.

Skills & Experience

  • Demonstrated experience managing programs to achieve required business outcomes.

  • Experience across governance and privacy obligations and identifying training needs and scope.

  • Effective communication, engagement and influencing skills, and experience with executive reporting.
  • Excellent organisation skills and the ability to work independently to manage, prioritise and drive critical outcomes.

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don't meet every single requirement? If you're excited about this role, we encourage you to apply.

Don't delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence early

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.

Applications close: Sunday 14, September.