Accounts Receivable Specialist

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in Melbourne, Australia, visit the following links.

Careers Page:

Glassdoor: ,7_IL.8,

The Accounts Receivable Specialist is responsible for responding to internal (sales team) and external client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records.

Requirements:

• Maintain accurate customer and billing records
• Investigate and respond to customer inquiries about their accounts
• Assist Sales Team with inquiries about their accounts
• Research and resolve payment discrepancies
• Research Withholding Tax, State Tax, FX Exchange
• Apply ACH, Wire, and Lockbox Payments Daily
• Process credit card payments and maintains credit card records on file up to date
• Investigate unapproved credit card payments
• Assist with month-end closing activities
• Report with Month-ending Open Invoices to Sales Team
• Research any and all over/duplicate/short payments and initiate refund process if necessary
• Upload Tax Certificates
• Handle all Consultant Deal referral fee requests
• Handle Vendor Form Requests for Germany, Africa & Brazil subsidiaries
• Handle all Requests via Payment Portals
• Support Revenue Support team on Vendor Portals
• Support Order Management with invoicing
• Manage Collection Process
• Escalate Delinquent Accounts to Sales Team and updates customer console accordingly
• Investigate Customers Bounced Emails

Qualifications:

• Bachelor's Degree in Accounting is preferred or field experience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications in English
• Excellent time management and organization skills

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit

No recruitment agencies, please.