Cellar Door Manager

Job Description

Cellar Door Manager | Cape Mentelle | Margaret River

Taking its name from the nearby Western Australia cape, Cape Mentelle was born out of experimentation and exploration of quality in the 1970s. Today our philosophy extends beyond the glass as we endeavour to create a legacy of sustainability and longevity.

The passionate team at Cape Mentelle continue the winery's tradition of pioneering spirit and uncompromising commitment to excellence, producing varietals which have been historically recognised and awarded.

• Exclusively you, come as you are
• Exciting opportunity in a prestigious winery
• Beautiful location, close to town centre (and surfing beaches)

The Cellar Door Manager at Cape Mentelle will be responsible for promoting our brand and business by creating exceptional customer experiences for visitors, and build ongoing customer relationships.

Sound good? Read on

Here is a taster of what you can expect in this role:

• Demonstrate and share your passion for wine and the region, and your ability to craft memorable customer experiences
• Actively drive sales of the Cape Mentelle's wine products in line with monthly and annual targets
• Manage, coach and develop the Cellar Door team to be motivated to deliver performance and service at the highest level, with a strong focus on team culture
• Bring key events to life, and promote and sell Wine Club memberships
• Handle and develop the customer and cellar door visitor databases
• Manage and record all stock movements
• Support our tourism strategy by liaising with tourism partners to plan group visits, cellar door tastings
• Opening and closing duties of the venue
• Take active responsibility with health and safety policies to implement control strategies to eliminate or minimise identified risks.

Now let's talk about you:

• Team management experience (including identify and hiring of talent)
• Wine Knowledge, and WSET level 2 or higher
• Office Administration Skills
• Extensive knowledge of the wine industry
• Strong customer focus, communication and leadership skills
• Strong story telling ability, hosting guests and taking them on a journey through our brand
• Availability to work weekends and public holidays
• Understanding of Rezdy booking platform or willing to learn
• Understanding of With Wine of similar CRM platforms

The benefits are good too

• An exclusive discount card for our ALH Hotels (pubs & accommodation), BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll. We're all about creating a more sociable future - for our customers and each other.

You can learn more about working with us on LinkedIn or at

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.