Investment Operations Manager

About Superhero

Superhero is an award-winning Australian superannuation platform and online broker built for the new generation of investors. Our mission is to make investing affordable, accessible and understandable for everyone.

Recognised as one of LinkedIn Australia's Top Startups in 2022, Money Magazine's Best of the Best Online Share Broker Award in 2022, 2023 and 2024, and Canstar's Online Share Trading - Most Satisfied Customer Award in 2023, we've secured over $50m in funding and have more than $2 billion in assets under management.

Today, we're proudly helping over 400,000 investors and superannuation members reimagine their financial future and feel confident about their wealth-building journey. We're looking for sharp, collaborative minds to support our mission of democratising investing.

About the role

We're looking for an Investment Operations Manager to join our dynamic and fast paced custody team. The right person for this role is a passionate, novice or experienced investor, with an acute attention to detail and the ability to work autonomously.

Key responsibilities

• Maintain daily reconciliation of trades, positions, cash, dividends, orders, and stock transfers.
• Manage corporate actions end-to-end: maintain databases, analyse documentation (e.g. Share Purchase Plans, scheme booklets, takeover statements), assess tax and processing implications, and communicate actions to clients.
• Process corporate actions and equity transfers, maintain client holdings, and liaise with registries, internal teams, and counterparties to resolve issues.
• Maintain and apply withholding tax rules on relevant securities.
• Identify and implement process improvements and efficiencies, including updating and maintaining procedure manuals.
• Oversee investment data management on the platform — from maintaining databases of available investments to adding new securities and ensuring pricing and corporate action history are accurate.

Required experience, qualifications and attributes

• Minimum 2 years' experience in a custodian or similar role, with hands-on exposure to corporate actions.
• Tech-savvy, with strong proficiency in Google Docs, Sheets, Excel, and other cloud-based tools; VBA and/or JavaScript skills are a plus.
• Tertiary qualifications and/or RG146 compliance are preferred.
• Strong attention to detail and ability to work independently, with excellent organisational skills and the capacity to juggle multiple deadlines.
• Proven problem-solving and troubleshooting ability, with sound judgment in knowing when to escalate.
• Confident and clear communicator, both written and verbal, who collaborates effectively across teams and platforms.
• Self-starter who takes initiative, thrives in agile environments, and brings a continuous learning mindset.

What we offer

• Additional learning pathways to build your knowledge in share trading
• A market-leading salary package to help you reach your financial goals
• Access to an Employee Assistance Program, providing mental wellbeing resources, coaching, and therapy
• A gender-neutral parental leave entitlements
• Facilitated novated leasing
• Opportunity to work alongside equally talented peers at a leading fintech startup
• Work-life balance through an office-first hybrid work model
• Modern and fun Sydney CBD office, complete with your own workstation, games, fresh fruit, snacks, drinks and above all, a welcoming atmosphere

Our values

• We do the right things, always: We lead with transparency and accountability and always do what's right for our customers.
• We're never done: We have a bias for action and a hunger for growth.
• There's no 'i' hero: We're team-first and believe in owning the problem and sharing our success together.
• We innovate courageously: We start with "how" and "why not" and we don't settle for the status quo.

We are committed to fostering a diverse and inclusive workplace and believe that different perspectives lead to better outcomes. If you're passionate, innovative, and aligned with our values, we're excited to have you on board. Help us shape the future of fintech investment and empower our clients to achieve their financial goals.

Interested? Apply now, we look forward to hearing from you

You will need to have the rights to legally work in Australia, sponsorship options are not available for this role.