Reconciliations Officer

It's an exciting time to grow your career with ING, and we're on the lookout for a passionate Reconciliations Officer to join our fun and dynamic team.

You'll be reconciling and clearing assigned transactions processed through various clearing systems. You'll also be investigating, following up on outstanding/uncleared items, creating and transmitting return and refusal files in accordance with industry procedures or ensuring transactions are promptly processed to customers' accounts.

If you have an interest in reconciliations and can hit the ground running on day one, with a passion for clearing, investigating and balancing action items then - this is the role for you

This is a 6-month secondment based in Sydney.

What you'll do

• Balance reconciliations daily against the General Ledger. These include (but are not limited to) CS1 (Paper Transactions), CS2 (Electronic Transactions), CS3 (Card Transactions), CS4 (High Value Transactions) as well as BPAY, VISA transactions and Nostro Accounts (EUR and USD), etc.
• Clear transactions in accordance with industry and internal procedures ensuring transactions are promptly processed to the customers' accounts or journalised to appropriate ledger account.
• Ensure return files, processing forms and journals are completed in a prompt and timely manner.
• Investigate and resolve all outstanding items within 3 business days and provide an analysis of items greater than 3 business days.
• Ensure that trace requests and related spreadsheets, special answers, mistaken internet payments, recalls, customer enquiries and dishonours are maintained to a high standard.
• Complete APCA statistics.

What we're looking for

• Prior experience in a reconciliations role or exposure to reconciliations will be ideal, but not essential.
• Intermediate MS Word and Excel skills.
• Strong problem solving and analytical abilities.
• Good verbal and written communication skills.
• High attention to detail and organisation.

About Us
 

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.  Let us know if you'd like to chat with an LGBTQ+ Confidential contact.  

Sound like your kind of vibe? We can't wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Need more? 

Contact Sabrina Huynh,

Applications close Monday, the 29th of September.
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

#LI-DNI