Senior CRM Specialist

2 weeks ago

Camberwell, Victoria, Australia Junior Adventures Group Full time $80,000 - $120,000 per year
Company Description

Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.

Job Description

The Senior CRM Specialist plays a pivotal role driving customer lifecycle and marketing automation solutions across the business. In addition, this role will collaborate with a CRM project team to deliver a new CRM platform into the business. The full-time permanent position is offering 100k base plus super. This role is Hybrid working 3 days in the office and 2 days from home, with free onsite parking located in the building.

Reporting to the Head of Digital and Content, you will lead our CRM marketing efforts, from mapping end-to-end journeys and building automations to segmenting audiences and analysing results. You will be a key member of the team who understands multi-channel campaign delivery, audience segmentation and personalisation, and technical data integrations for the CRM.

In this role you will be responsible for:

  • CRM Project Leader – With support from the Head of Digital and Content, collaborate with the CRM project team to build and launch a new CRM platform for marketing, CX and compliance.
  • Customer Journeys – Lead the development of customer lifecycle activity using martech solutions to deliver onboarding, automated and personalised experiences across email and SMS channels.
  • Data Workflows – Coordinate and maintain the data workflow process from sources to CRM so that the right data structure facilitates effective use of all new CRM features, such as segmentation, personalisation and lead scoring.
  • 1:1 Communication – Lead and execute personalised 1:1 communications for campaigns and marketing initiatives, ensuring aligned messaging and direct communications best practice.
  • Performance Analysis – Track performance across KPIs (opens, clicks, conversions, revenue) and set up dashboards for reporting. Adopt a test and learn mindset to optimise journeys and customer experiences.
  • Content Creation – Work with the brand and campaign team to create content and deliver personalised campaigns and batch communications across owned channels.
  • Customer Lifecycles – Plan, design and build customer strategies that factor in lifecycle stages of awareness, retention and advocacy.

Here's why you'll love working with us:

Hybrid Work: Embrace a hybrid working model that offers flexibility, including the convenience of work-from-home during late shifts.

High performance: Work within a culture where we stop to pause and celebrate our accomplishments while striving for what's next.

Pawsitive Vibes: We're dog-friendly Say hello to furry friends in the office

Incredible Team: Join a group of passionate professionals who are dedicated to making a positive difference.

Qualifications

About you:

  • 3 years of experience managing CRM platforms and marketing automation.
  • Hands on experience with CRM and marketing automation platforms, such as Hubspot, Zoho, Braze, or Salesforce Marketing Cloud.
  • Strong skills in email and SMS campaign creation including copy, design, templating, testing, and optimisation.
  • Data-driven mindset with experience in segmentation, journey building, analytics and lifecycle marketing.
  • Experience managing CRM implementation projects is desirable.
Additional Information

At Junior Adventures Group, child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.

We welcome individuals from all backgrounds, abilities, and identities, including Aboriginal and Torres Strait Islander people.

  • Senior CRM Specialist

    2 weeks ago

    Camberwell, Victoria, Australia Junior Adventures Group Full time $100,000 - $120,000 per year

    The Senior CRM Specialist plays a pivotal role driving customer lifecycle and marketing automation solutions across the business. In addition, this role will collaborate with a CRM project team to deliver a new CRM platform into the business. Thefull-time permanent positionis offering100k base plus super.This role is Hybrid working 3 days in the office and 2...

  • Senior Payroll Compliance Specialist

    2 weeks ago

    Camberwell, Victoria, Australia Regis Aged Care Full time $90,000 - $120,000 per year

    General informationPosition number Posted date28-Aug-2025Closed date30-Sep-2025DivisionResidential Aged CareBusiness unitPeople & CultureOffice locationCamberwellDescription and requirementsLead payroll compliance initiatives to ensure accuracy, integrity, and regulatory alignment.Senior specialist role focused on driving best practice across payroll...

  • Senior Workplace Relations Specialist

    1 hour ago

    Camberwell, Victoria, Australia Regis Aged Care Full time $90,000 - $120,000 per year

    General informationPosition number Posted date28-Aug-2025Closed date10-Oct-2025DivisionResidential Aged CareBusiness unitPeople & CultureOffice locationCamberwellDescription and requirementsPayroll Compliance & EBA ImplementationLead payroll compliance initiatives to ensure accuracy, integrity, and regulatory alignment.Focus on driving best practice across...

  • Strategic Account Manager

    3 hours ago

    Camberwell, Victoria, Australia ReillyScott Full time $120,000 - $150,000 per year

    Join a high-growth organisation that offers tailored research solutions to some of the world's leading pharmaceutical companies, working on projects that make difference to the medical advancement. Over the past five years, the business has doubled in size year-on-year, expanding its operations nationally and building a reputation as a trusted partner in...

  • Senior Mental Health Intake Clinician

    2 days ago

    Camberwell, Victoria, Australia Epworth Full time $120,000 - $180,000 per year

    Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.At Epworth, we are united in our commitment to...

  • Regional Sales Manager, ANZ

    7 days ago

    Camberwell, Victoria, Australia HID Asia Pacific Ltd Full time $80,000 - $120,000 per year

    Who are we?HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here:  and Identification Technologies (IDT):IDT is creating trusted identities...

  • Regional Sales Manager, ANZ

    1 week ago

    Camberwell, Victoria, Australia HID Full time $120,000 - $150,000 per year

    An Amazing Career Opportunity forRegional Sales Manager, ANZLocation: AustraliaJob ID: 41923Who are we?HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check...

  • Clinical Care Specialist Manager

    2 days ago

    Camberwell, Australia Regis Aged care Full time

    National “for purpose” Aged Care company - Full-time role - Melbourne Location **Summary** A rare leadership opportunity responsible for supporting and coordinating the Southern Clinical Care Specialist (CCS) Team in ensuring the delivery of the highest possible quality of resident care and clinical needs within Regis’ Homes. **How you’ll make an...

  • Senior Data Engineer

    2 weeks ago

    Camberwell, New South Wales, Australia City of Boroondara Full time $132,478 - $148,326 per year

    Collaborate with cross functional teams to deliver innovative solutions to improve customer outcomesAttractive Camberwell location, flexible/hybrid working arrangementsFull time role $132,478 - $148,326 per annum (plus super and RDO)A little bit about the roleThe Senior Data Engineer will be a key enabler in achieving the City of Boroondara's goal of...

  • Loyalty Program Operations Lead

    7 days ago

    Camberwell, Australia Australian Pharmaceutical Industries Full time

    **About Us**: Australian Pharmaceutical Industries Limited (API) is one of Australia's leading pharmaceutical distributors and fastest growing health and beauty retailers. API is the foundational asset of the Wesfarmers Health Division, and is the parent company of Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice and Clear Skincare Clinics...

  • Manager Asset

    2 days ago

    Camberwell, Australia City of Boroondara Full time

    Lead the implementation of our new strategic Asset Management Capability Framework Drive the development of our Capital Works program Attractive remuneration package Boroondara is changing We are in the midst of implementing a major business transformation. This change is crucial to delivering on our commitment to become a truly customer centric...

  • Senior Community

    1 week ago

    Camberwell East VIC, Australia John Holland Full time $90,000 - $120,000 per year

    Melbourne, VIC, AU, 3126About John Holland:At John Holland, our purpose is simple – we transform lives with everything we do.We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.That's our difference. Deep experience and capability with a genuine care about creating better...

  • Cardiac Physiologists

    4 days ago

    Camberwell, Australia CardioScan Full time

    **About us** CardioScan is an Australian health innovation brand that has grown to become a global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in ten countries, including Australia, the US, the UK and across Asia. We deploy cardiac equipment into the field, collect heart data and provide...

  • Senior Mental Health Intake Clinician

    2 days ago

    Camberwell VIC, Australia Epworth Healthcare Full time $120,000 - $180,000 per year

    We are very excited to offer the opportunity for a highly sought after Senior Mental Health Intake Clinician role at Epworth Camberwell. This is a part time role (0.6 FTE).Based at a Grade 3 level, the role will provide specialist mental health assessment and therapeutic care within the private mental health sector.To be successful, you must be passionate...

  • Clinical Operations Manager

    2 weeks ago

    Camberwell, Australia CardioScan Full time

    **Introduction to CardioScan** CardioScan is an Australian health innovation brand that has grown to become a global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in ten countries, including Australia, the US, the UK and across Asia. We deploy cardiac equipment into the field, collect heart...

  • Clinical Operations Manager

    9 hours ago

    Camberwell, Australia CardioScan Full time

    **About CardioScan** CardioScan is an Australian health innovation brand and MedTech company that has grown to become a Global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners across Australia, New Zealand, the US, the UK, and Asia, through our innovative cloud-based software, Beatbox. What we do...

  • Cardiac Physiologists

    2 weeks ago

    Camberwell, Australia CardioScan Full time

    Global MedTech company with exposure to new and emerging healthcare technologies - Career growth and a focus on your learning and development - Permanent Full-Time | Office-based role at Camberwell HQ - Attractive salary on offer to reflect your experience and skill set **About us** CardioScan is an Australian health innovation brand and global leader in...