
Manager Process Controls Regulatory Obligations
1 day ago
Manager Process Controls Regulatory Obligations
Job number: 802910
Primary position location: VIC- Melbourne CBD
Category: Banking & Financial Services
Work type: Permanent Full time
Closing at: Sep :55 AEST
Favourite
Bring your exceptional collaboration and problem solving skills to this exciting role
Drive world class analytics and process governance to improve customer experience
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Each day, you'll go above and beyond to:
Work collaboratively across Personal Direct and broader Personal Banking teams
Define and deliver a risk and controls roadmap aligned to contact centre operations and customer expectations.
Lead cross-functional squads to identify, assess, and improve end-to-end processes, leveraging data and analytics to evaluate risk exposure and operational efficiency.
Partner with stakeholders to address key friction points and embed sustainable control mechanisms that enhance customer and colleague experience.
Design and maintain feedback loops to capture and respond to operational risks, control failures, and improvement opportunities.
Track, measure, and report on control effectiveness, risk mitigation outcomes, and process improvement ROI.
Coach and develop team members in best practice disciplines including operational risk management, process design, and continuous improvement methodologies (e.g. Lean-Six Sigma).
Champion a culture of accountability, safety, and continuous learning across the contact centre.
We're looking for the best and brightest to deliver the best for our customers. You will need:
Proficient in Lean Six Sigma methodology
Strong ability to assess risks and obligations in a Financial services environment and identify controls.
Human Centred Design
Strategic thinking with strong ability to problem solve and make decisions that support strategy
Stakeholder management
Strong ability to influence through written and verbal communication skills
Development of learning programs and collateral
Strong demonstration of collaboration to drive alignment across PB
A diverse and inclusive workplace works better for everyone:
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
Join NAB
If you believe this role suits you, please apply. Note that screening and interviews may occur before the job advert closes. Unsolicited CV's from agencies are not accepted.
Please note candidate screening methodologies and interviews may be conducted prior to the closing date of the job advert.
-
Regulatory Officer
3 days ago
Melbourne City Centre, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $90,000 - $120,000 per yearTHE ROLEThe Regulatory Officer supports regulated entities' compliance with relevant legislative and regulatory obligations and assists with activities in the East, South, West and North Divisions when directed by the relevant divisional Team Leader, Regulatory Compliance and Enforcement. This includes conducting monitoring activities of regulated entities,...
-
Melbourne, Victoria, Australia Cbus Super Fund Full timeSenior Manager, Financial Control and Regulatory ReportingJoin to apply for the Senior Manager, Financial Control and Regulatory Reporting role at Cbus Super FundSenior Manager, Financial Control and Regulatory Reporting1 day ago Be among the first 25 applicantsJoin to apply for the Senior Manager, Financial Control and Regulatory Reporting role at Cbus...
-
Melbourne, Victoria, Australia Cbus Super Fund Full timeSenior Manager, Financial Control and Regulatory ReportingJoin to apply for the Senior Manager, Financial Control and Regulatory Reporting role at Cbus Super FundSenior Manager, Financial Control and Regulatory Reporting1 day ago Be among the first 25 applicantsJoin to apply for the Senior Manager, Financial Control and Regulatory Reporting role at Cbus...
-
Regulatory Manager
4 weeks ago
Melbourne, Victoria, Australia Sharp & Carter Full timeJoin to apply for the Regulatory Manager role at Sharp & Carter1 week ago Be among the first 25 applicantsJoin to apply for the Regulatory Manager role at Sharp & CarterAbout Our ClientYou'll be joining a values-led organisation committed to transparency, innovation, and sustainability. You will play a key role in shaping regulatory outcomes while...
-
Compliance And Regulatory Manager
4 weeks ago
Melbourne, Victoria, Australia Marmalade Full timeMarmalade is an invoice payment platform revolutionising business payments.We empower businesses to get their unpaid invoices paid when they need it, alleviating cash flow strain without debt and enabling them to grow on their terms.With Marmalade, businesses can choose to have an unpaid invoice paid in advance of the due date minus a low one time fixed fee...
-
Melbourne, Victoria, Australia D'Arcy Weil Full timeManager - Wholesale Compliance & Regulatory GovernanceManager - Wholesale Compliance & Regulatory Governance1 day ago Be among the first 25 applicantsDirect message the job poster from D'Arcy WeilExecutive Search Consultant, Human Capital Advisor & Recruitment PartnerLocation: Melbourne or Sydney (Hybrid Work Model)Sector: Energy – Wholesale Markets, Risk...
-
Assoc Director, Divisional Controls
2 days ago
Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $120,000 - $180,000 per yearAssoc Director, Divisional ControlsJob number: 800382Primary position location: VIC- Melbourne CBDCategory: Compliance, Regulatory Risk & Financial CrimeWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteExcellent opportunity for an Associate Director to join Banking Products team to assist our COO business owners to proactively manage risk in...
-
Regulatory Data Manager
4 weeks ago
Melbourne, Victoria, Australia Endeavour Group Full timeRegulatory Data Manager role at Endeavour GroupOverviewWe're looking for a Regulatory Data Manager to join our team and play a crucial role in protecting our ALH Hotels from financial crime and promoting safer gambling.In this pivotal position, you'll combine your financial crime and safer gambling knowledge with advanced data analytics and visualisation...
-
Regulatory Data Manager
4 weeks ago
Melbourne, Victoria, Australia Endeavour Group Full timeRegulatory Data Manager role at Endeavour GroupOverviewWe're looking for a Regulatory Data Manager to join our team and play a crucial role in protecting our ALH Hotels from financial crime and promoting safer gambling.In this pivotal position, you'll combine your financial crime and safer gambling knowledge with advanced data analytics and visualisation...
-
Regulatory Compliance Lead
2 weeks ago
Melbourne, Victoria, Australia SEC Full time $120,000 - $180,000 per yearLocation: Melbourne/Morwell Job Type: Full Time / on-going Organisation: SEC Become part of the solution to climate change, accelerating Victoria's renewable energy transition.Join a 'for purpose' government-owned energy company that empowers its people to make a difference.Enjoy competitive pay and flexible work/life balance.Do work that makes a...