Regulatory Officer

Work Type: Fixed-term - Full-time

Salary: $97,955 - $111,142

Grade: VPS 4

Occupation: Governance and risk management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/SSR/732308

The Social Services Regulator is committed to strengthening protections and rights of vulnerable Victorians accessing social services.

The Social Services Regulator is a statutory authority that was established under the Social Services Regulations Act 2021 (the Act). The Act gives effect to a comprehensive new regulatory scheme that aims to keep Victoria's social service users safe from harms such as abuse and neglect.

The purpose of the scheme is to:

• support the safe delivery of social services

• embed a new set of Social Service standards for all service providers

• ensure service providers understand their role in protecting the rights of social service users

• define roles and responsibilities of service providers

• give the Regulator monitoring and enforcement powers to respond to risks of harm

• improve information sharing between regulators so they can identify and respond to risks of harm

• replace the framework previously overseen by the Human Services Regulator.

The scheme applies to prescribed services set out in the Social Services Regulations 2023 (Regulations). They include:

• Child protection services

• Community based child and family services

• Disability services

• Family violence services

• Homelessness services

• Out of home care services

• Secure welfare services

• Sexual assault services

• Supported residential services.

THE ROLE

The Regulatory Officer supports regulated entities' compliance with relevant legislative and regulatory obligations and assists with activities in the East, South, West and North Divisions when directed by the relevant divisional Team Leader, Regulatory Compliance and Enforcement. This includes conducting monitoring activities of regulated entities, providing regulatory advice and guidance to promote compliance with legislative obligations, and implementing the full suite of regulatory tools, including sanctions, to address non-compliance.

ACCOUNTABILITIES INCLUDE

• Support complex, sensitive inspections and investigations of regulated entities (both proactive and responsive), negotiate resolution and – where necessary – prepare and present evidence to inform regulatory action.
• Provide advice and guidance to regulated entities on behalf of the Social Services Regulator in complex matters to support their compliance with regulatory responsibilities.
• Provide advice, recommendations and innovative program options and solutions to the Team Leader to support continuous improvement of the unit's regulatory approach.
• Develop options and implement projects to address specific industry or sector issues to support the desired outcomes of regulatory activity.
• Record high quality data from compliance and investigation activities in relevant systems, according to exhibit management principles (including evidence requirements, investigation approvals and authorities).
• Collect, analyse, manage and communicate data and intelligence as inputs to regulatory compliance and enforcement, and apply a range of quantitative and qualitative analytical techniques and tools and communicate outputs.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please contact

Please apply to submit your interest in this position.

Applications close Tuesday 16 September 2025 at 11.59pm

Posted

2 September 2025