Process Analyst

1 week ago

Melbourne, Victoria, Australia AustralianSuper Full time $60,000 - $120,000 per year

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

Your New Role

In this 12-month contract you will be reporting to the Process Design lead and will work within a program that is implementing the future AustralianSuper member service model.

Some key duties include but not limited to;

  • You will be tasked with analysing current processes within Fund Services to identify inefficiencies, bottlenecks, and areas for improvement, design, and document future state processes.
  • Engage with business users to capture the existing process and systems used and any suggested improvements.
  • Use Nintex Process Manage r to visually represent process workflows and identify potential areas of optimisation.
  • Capture regulatory obligations, business rules and operational controls within the processes and s tandard operating procedures (SOPs).
  • Ensure usability of outputs across various stakeholder groups such as Risk and Knowledge Management and Operational/Service teams.
  • Translate member journeys into every process for the BAU teams.

What You'll Need

  • At least 3 years' experience in Process Analyst role with proven experience in business improvement within financial services, preferably with Superannuation experience.
  • Good interpersonal skills which foster cooperation and teamwork in a close team environment.
  • An ability to work autonomously and pro-actively with minimum supervision while meeting deadlines.
  • Working knowledge of risk management frameworks and an ability to link controls into process design.
  • Strong analytical and problem-solving skills.
  • Ability to build effective internal business relationships.

Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.
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Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.

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