Customer Service

Company Description

About AE

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you're looking to make an impact in an organisation with momentum, this is the right time to join us.

Job Description

• Fixed Term Contract - 6 months

We are seeking a dedicated Student Services Officer to join our team in Melbourne, Australia. In this customer-facing role, you will play a crucial part in enhancing the overall student experience by providing efficient and professional support throughout their academic journey.

• Serve as the primary point of contact for student inquiries, addressing concerns and providing accurate information with a friendly and supportive demeanor.
• Manage student records meticulously, ensuring data integrity, confidentiality, and compliance with relevant policies and regulations.
• Collaborate closely with academic and administrative teams to streamline processes such as enrolment, orientation, and graduation, ensuring a seamless experience for students.
• Assist students with navigating university systems, procedures, and resources, offering guidance and support as needed.
• Maintain a detailed understanding of academic policies, regulations, and best practices to provide well-informed advice and solutions.
• Contribute to continuous improvement efforts by analyzing feedback, identifying areas for enhancement, and implementing efficient processes.
• Perform administrative tasks with a high level of accuracy and attention to detail, adhering to established deadlines and procedures.

Qualifications

• Previous experience in administration or student services, preferably within the education sector.
• Proficiency in student information systems (e.g. RTO Manager, CRM) and Microsoft Office suite.
• Strong organizational skills and the ability to manage competing priorities under tight deadlines.
• Excellent interpersonal and verbal/written communication skills.
• Attention to detail and an understanding of compliance, records management, and data integrity.
• Ability to collaborate in a team environment and interact confidently with stakeholders at all levels.
• Ability to handle sensitive student information with confidentiality and discretion.
• Knowledge of relevant education policies, regulations, and best practices.
• Problem-solving skills to address student inquiries and concerns effectively.
• Adaptability and flexibility to work in a dynamic educational environment.
• Familiarity with the Australian education system and regulatory standards (e.g. TEQSA, ASQA) is desirable.

Additional Information

Why join AE

Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we're building something special — and you can be part of it.

• Opportunities to grow within the organisation
• $1,500 annual professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Health insurance discounts through Bupa
• Be part of a fast-moving, agile private provider where decisions turn into action quickly
• Acknowledge Education is part of UP Education group – a leading education provider:

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.