Customer Service Technician
15 hours ago
Company Description
Scope Business Imaging has been a leader in printer and photocopier document management solutions for Western Australian businesses since 1986. Headquartered in Perth, with local representation in Bunbury, Karratha, and Port Hedland, Scope ensures quick and efficient service across the region. Our mission is to help customers achieve optimal performance from their document imaging machines through industry-leading response times, local technical support, and preventative maintenance.
Role Description
This is a full-time on-site role for a Customer Service Technician located in Perth, WA. The Customer Service Technician will be responsible for troubleshooting, providing technical support, and customer service for document imaging machines. Daily tasks include addressing and resolving faults promptly, performing preventative maintenance, and conducting training sessions for customers to ensure optimal machine performance.
Qualifications
- Troubleshooting and Technical Support skills
- Customer Service and Training skills
- Basic knowledge of Electricity
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience in the document imaging industry is an advantage
- Certifications in technical fields are a plus
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