Customer Service Representative

2 days ago

Perth, Western Australia Solahart Joondalup Full time $60,000 - $80,000 per year

Customer Service Representative (CSR) - Full Tim

Solahart Joondalup – Joondalup, Perth WA

Customer Service – Technical Support, Spare Parts & Office Support

Full time

Based on experience

About the role

Join our team at Solahart Joondalup as a Customer Service Representative (CSR).

As the first point of contact for our valued customers, you'll play a vital role in delivering professional service and technical support across our solar hot water, hot water systems, solar power, solar power and plumbing solutions. This role is diverse, combining customer support, technical problem-solving, and office administration, ensuring smooth operations for both our customers and team.

This is a full-time position within the plumbing and renewable energy industry.

What you will be doing

  • Answering incoming calls and assisting in store customers in providing first-class customer support.
  • Assisting customers with technical enquiries related to solar, hot water, and spare parts.
  • Processing warranty claims, rebate applications, and service paperwork accurately and efficiently.
  • Scheduling, booking and dispatching jobs via ServiceM8, managing real-time scheduling for field technicians.
  • Maintaining records and invoicing through MYOB and CRM systems.
  • Stock control including ordering, receipting, and reconciliation of parts and equipment.
  • Loading and unloading stock deliveries when required.
  • Supporting sales staff and accounts team with documentation, quotes, and data entry.
  • Managing the showroom presentation, ensuring displays and information are up to date.
  • General office duties such as filing, correspondence, and reception tasks.
  • Contributing to continuous improvement initiatives that enhance customer experience.

What we are looking for

  • Previous CSR or customer-facing experience (plumbing, solar, or trade background highly regarded).
  • Strong communication and interpersonal skills with the ability to build rapport and trust.
  • Knowledge of plumbing, solar, or hot water spare parts/technical support is an advantage.
  • Familiarity with ServiceM8, MYOB, and CRM systems (or willingness to learn).
  • Excellent problem-solving and decision-making abilities.
  • Strong organisational skills, with attention to detail in stock and paperwork management.
  • Adaptability and ability to thrive in a fast-paced, dynamic environment.
  • A genuine passion for delivering exceptional customer service.

What we offer

At Solahart Joondalup, we pride ourselves on being a leading provider of solar solutions in Perth's northern suburbs. With decades of industry experience, we're committed to quality, innovation, and outstanding service.

We offer:

  • A supportive, family-run, team-focused work environment.
  • Competitive remuneration based on skills and experience.
  • Opportunities for training, career growth, and technical development.
  • The chance to be part of a company that makes a real difference in sustainable energy and plumbing services.

If you're looking to join a dynamic and respected local business with a focus on excellence, we'd love to hear from you

Location: Joondalup, WA

Apply via SEEK or directly through Solahart Joondalup.

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