Customer Service Representative

3 days ago

Perth, Western Australia Solahart Joondalup Full time $60,000 - $80,000 per year

Customer Service Representative (CSR) - Full Tim

Solahart Joondalup – Joondalup, Perth WA

Customer Service – Technical Support, Spare Parts & Office Support

Full time

Based on experience

About the role

Join our team at Solahart Joondalup as a Customer Service Representative (CSR).

As the first point of contact for our valued customers, you'll play a vital role in delivering professional service and technical support across our solar hot water, hot water systems, solar power, solar power and plumbing solutions. This role is diverse, combining customer support, technical problem-solving, and office administration, ensuring smooth operations for both our customers and team.

This is a full-time position within the plumbing and renewable energy industry.

What you will be doing

  • Answering incoming calls and assisting in store customers in providing first-class customer support.
  • Assisting customers with technical enquiries related to solar, hot water, and spare parts.
  • Processing warranty claims, rebate applications, and service paperwork accurately and efficiently.
  • Scheduling, booking and dispatching jobs via ServiceM8, managing real-time scheduling for field technicians.
  • Maintaining records and invoicing through MYOB and CRM systems.
  • Stock control including ordering, receipting, and reconciliation of parts and equipment.
  • Loading and unloading stock deliveries when required.
  • Supporting sales staff and accounts team with documentation, quotes, and data entry.
  • Managing the showroom presentation, ensuring displays and information are up to date.
  • General office duties such as filing, correspondence, and reception tasks.
  • Contributing to continuous improvement initiatives that enhance customer experience.

What we are looking for

  • Previous CSR or customer-facing experience (plumbing, solar, or trade background highly regarded).
  • Strong communication and interpersonal skills with the ability to build rapport and trust.
  • Knowledge of plumbing, solar, or hot water spare parts/technical support is an advantage.
  • Familiarity with ServiceM8, MYOB, and CRM systems (or willingness to learn).
  • Excellent problem-solving and decision-making abilities.
  • Strong organisational skills, with attention to detail in stock and paperwork management.
  • Adaptability and ability to thrive in a fast-paced, dynamic environment.
  • A genuine passion for delivering exceptional customer service.

What we offer

At Solahart Joondalup, we pride ourselves on being a leading provider of solar solutions in Perth's northern suburbs. With decades of industry experience, we're committed to quality, innovation, and outstanding service.

We offer:

  • A supportive, family-run, team-focused work environment.
  • Competitive remuneration based on skills and experience.
  • Opportunities for training, career growth, and technical development.
  • The chance to be part of a company that makes a real difference in sustainable energy and plumbing services.

If you're looking to join a dynamic and respected local business with a focus on excellence, we'd love to hear from you

Location: Joondalup, WA

Apply via SEEK or directly through Solahart Joondalup.

  • Customer Service Representative

    7 days ago

    Perth, Western Australia Switch Cars Full time $104,000 - $130,878 per year

    About the role We are looking for a dedicated and customer-focused Customer Service Representative to join our team at SwitchCars in Welshpool, WA. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to enhance their experience with our company.What you'll be doingRespond to...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia Auto Parts Group Full time

    Join to apply for the Customer Service Representative role at Auto Parts GroupAbout Auto Parts Group (APG)At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia Auto Parts Group Full time

    Join to apply for the Customer Service Representative role at Auto Parts Group About Auto Parts Group (APG) At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia Opteon Full time $60,000 - $80,000 per year

    About us:Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting...

  • Customer Service Representative

    7 days ago

    Perth, Western Australia Enerpac Tool Group Corporation Full time $60,000 - $90,000 per year

    OverviewAbout Enerpac Tool GroupEnerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company's businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia Opteon Full time $60,000 - $90,000 per year

    About us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting...

  • Customer Service Representative

    3 weeks ago

    Perth, Western Australia OSW Full time

    OverviewWe are looking for a dedicated Customer Service Representative to join our team to support our WA office with administrative and sales tasks.Location: Canning Vale, WAResponsibilitiesHandle incoming sales calls and counter queries.Assist with processing a high volume of orders & quotes.Ensure pricing and purchase orders are correct.Support sales team...

  • Customer Service Representative

    3 weeks ago

    Perth, Western Australia OSW Full time

    OverviewWe are looking for a dedicated Customer Service Representative to join our team to support our WA office with administrative and sales tasks.Location: Canning Vale, WAResponsibilitiesHandle incoming sales calls and counter queries.Assist with processing a high volume of orders & quotes.Ensure pricing and purchase orders are correct.Support sales team...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia Carbiz Replacement Cars Full time $45,000 - $65,000 per year

    Carbiz is on the lookout for motivated, personable, and detail-focused individuals to join our Operations team as Customer Service RepresentativesAbout Us:Carbiz is proud to be a HRD 5 star employer of choice – 2025. We're more than just an award-winning vehicle replacement provider. We're committed to keeping our customers' lives moving when their car...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia Commonwealth Bank - Direct Channels - Retail Banking Services Full time $60,000 - $80,000 per year

    Due to growth in our GFMS team, we are looking now for full-time Customer Service Representatives in our Fraud Detection team12 months maximum term contract (full time) based in PerthFirst 3 months will be office based, hybrid working afterwards (Managers discretion)You must available to work on a 24/7 rotating rosterThe Fraud and Scams Response Centre...