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Customer Service Specialist

2 weeks ago

Sydney, New South Wales, Australia Fusion Careers Full time $104,000 - $130,878 per year

Customer Service Officer – Full-Time (On-Site) – Norwest Business Park

We're currently seeking a Customer Service Officer to join one of our valued clients, a member-focused financial institution located in the Norwest Business Park. This is a full-time, on-site role with hours from 8:15 am to 4:30 pm, Monday to Friday. Please note there are no hybrid or remote work options for this position.

About the Company Our client is a customer-owned financial services organisation with a long history of providing exceptional service and competitive financial products. They pride themselves on helping their members achieve their financial goals while maintaining a strong sense of community and customer care.

The Role

As the Customer Service Officer, you will be the first point of contact for members, providing in-branch and direct customer service support. You will handle a variety of tasks, including account openings, processing transactions, managing enquiries, and promoting products and services, all while ensuring an outstanding member experience.

Key Responsibilities

  • Deliver friendly, professional, and efficient customer service in person and over the phone
  • Assist with account openings, transaction processing, and member enquiries
  • Support branch targets by promoting financial products and services
  • Refer lending enquiries to specialist teams
  • Maintain accurate records and ensure compliance with relevant policies and legislation
  • Collaborate with the branch team to achieve service and sales goals

What We're Looking For

  • 2–3 years of customer-facing experience, ideally in banking, finance, or lending
  • Strong communication skills with a warm, approachable manner
  • Highly organised, able to handle multiple priorities effectively
  • A proactive, team-oriented mindset with a focus on delivering solutions
  • Knowledge of the Consumer Credit Code, Privacy Act, and relevant legislation is advantageous
  • Experience in mortgages, lending, or property finance is highly regarded

What's on Offer

  • A full-time, Monday–Friday role with set hours (8:15 am – 4:30 pm)
  • Work on-site in the Norwest Business Park in a collaborative, supportive team
  • Be part of an organisation with a strong community focus and member-first approach

If you're a customer service professional with a passion for helping people and an interest in financial services, we want to hear from you. Apply today to take the next step in your career.