Customer Service Specialist

2 weeks ago

Sydney, New South Wales, Australia Rexel Group Full time $60,000 - $90,000 per year

Company Description

Rexel Australia is one of the leading Electrical Wholesale and Distribution companies in the world and we offer customers innovative, sustainable electrical supplies and solutions in over 1,900 branches in 21 countries worldwide. Our vision is to be "the Electrical wholesaler who proactively services customers better than anyone else in Australia."

As a Customer Service Specialist, your primary responsibility will be to ensure that all new customers nationwide receive a positive and consistent onboarding experience.

Job Description

  • Making daily outbound calls to new customers with a focus on successfully onboarding them and building relationships.
  • Building great working relationships and working closely together with Branch Managers and Sales teams.
  • Prioritizing onboarding activities to ensure a smooth and positive experience for new customers.
  • Providing necessary information and support to guide customers through the onboarding process and first purchase.
  • Capturing and actioning customer and branch interactions in our Customer Relationship Management (CRM) system

Qualifications

  • You are skilled at striking the right balance between professionalism and friendliness when engaging with customers, creating a positive and welcoming interaction.
  • You have excellent communication skills with ability to adapt to different customer types
  • You have a positive and can-do attitude
  • A team player who not only collaborates effectively but also brings a positive and down-to-earth energy to the workplace
  • Have experience in a Call Centre or customer support role
  • Strong attention to detail, excellent organisational skills and a commitment to meet deadlines.
  • The ability to self-manage, follow instructions and be proactive in order to deliver excellent customer service in a fast-paced environment.
  • Strong general computer skills
  • Electrical wholesaling, trades or building/construction industry experience highly regarded

Why join Rexel?

We promise to provide a fun and safe environment to develop your career; help make a difference through charities we support and sustainability initiatives; and offer bonuses and rewards based on great performance.

  • Genuine career opportunities - whether that's moving into a particular specialty, senior management, or trying something new.
  • Committed to a making a sustainable future possible, we are a recognised environmental leader.
  • We are passionate about being a genuinely diverse and inclusive business
  • We are proud of our "Women in Rexel" program – a place for the women in our organisation come together to collaborate, support each other, and share ideas
  • Chance of global mobility if desired, with more than 1,900 branches across 24 countries.
  • Rexel Rewards Program with access to thousands of offers and discounts for you and the family.
  • We offer an attractive remuneration package, phone, parking, gym, wellbeing support program and birthday leave

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

A pre-employment medical, drug test as well as a national criminal record check may be required as part of our recruitment process.

Additional Information

feeltheenergy and find out more at 

Join us in leading the charge towards a brighter, more sustainable future for everyone

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from all backgrounds to apply.

A pre-employment medical, drug test as well as a national criminal record check may be required as part of our recruitment process.

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