Administration Officer, Customer Assist

About the role: Full-time, permanent, hybrid role- based out of either our Toowoomba or Brisbane Head Offices

At People First Bank, we're committed to helping our customers thrive — even through financial hardship. Our Customer Assist team plays a vital role in delivering this purpose by supporting customers with financial recovery strategies, analysing industry trends, and managing financial risk.

As an Administration Officer, you'll provide critical administrative and operational support to ensure our Customer Assist team runs smoothly and efficiently. 

You'll be empowered to:

• Process bad debt write-offs and non-accrual accounts, as well as fee reversal transactions
• Complete reporting on a daily, weekly and monthly basis
• Demonstrate an astute approach to all administration actions with care and diligence
• Process journal entries and transactions to customer accounts, ensuring that all activities are undertaken in compliance with policy
• Identify and implement opportunities to improve processes and reduce risk
• Support projects and continuous improvement initiatives across the team
• Collaborate with internal and external stakeholders to enhance service delivery

About you:

If you have experience interpreting, analysing and reporting on data — we'd love to hear from you. Your background may include working in:

• Insurance, government processing, or financial services
• Data analysis, reporting, or reconciliation roles
• Administrative or operational support positions requiring strong attention to detail

You'll also have:

• Strong experience with reporting in Microsoft Excel (e.g. pivot tables, lookups, formulas)
• Strong analytical and problem-solving abilities
• Excellent communication and stakeholder engagement skills
• A proactive, team-oriented attitude with the ability to work independently
• A commitment to accuracy, compliance and delivery excellent outcomes for customers

Why you'll love working with us:

People First Bank – our new brand – says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Supportive and engaging team culture
• Comprehensive training upon commencement in the role
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.
   

Why you'll love working with us:

In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 customers and 1,900 employees, with dual head offices in Adelaide and Toowoomba, Australian-based contract centres, and branches across five states. 

With a vision 'To deliver positive change through banking', People First Bank serves customers and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply Online' now and submit your application, including a cover letter and current resume by EOD Friday 7th November 2025. 

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.