Administrative Assistant

2 weeks ago

Newcastle Maitland Hunter, Australia Crest Accounting Pty Ltd Full time $60,000 - $80,000 per year

Administration Assistant

Location: Crest Office (East Maitland)

Employment Type: Full-Time

About the Role – The Face and Voice of Crest

You'll be the first person clients speak to and the first face they see when they walk through our doors. As the Administration Assistant, you set the tone for a great client experience from the moment they get in touch. Your friendly, organised, and professional approach helps ensure every visitor and phone call is handled with care and efficiency.

Your role supports the smooth running of the office environment and contributes to the overall professionalism and culture of Crest. Everything from answering phones to keeping common areas tidy makes a difference to how clients experience our brand.

This role is a key part of our commitment to delivering high-quality advice through trusted partnerships and supports Crest's core values: Integrity
• Expertise
• Dedication
• Care.

Key Responsibilities (Day-to-Day Reality)

· Phone & Visitor Management

Answer all incoming calls and greet walk-in clients in a professional and helpful manner. Direct queries to the right staff member and ensure clients feel welcomed.

· Appointment Support

Confirm upcoming meetings with clients, handle last-minute changes, and ensure meeting rooms are booked, set up, and reset between appointments.

· Office Presentation

Maintain a clean and tidy reception, kitchen, and shared office areas. Monitor stock levels of supplies and groceries and notify relevant staff when orders are needed.

· Mail & Document Handling

Sort incoming mail, manage outgoing post and couriers, and assist with scanning, printing, and filing of documents as required.

· General Admin Support

Support the wider admin team with ad hoc tasks and office upkeep. Help ensure Crest's systems and processes are carried out consistently.

What You Need

· Making a great first impression over the phone and in person

· Staying calm and professional in a fast-paced environment

· Being reliable and proactive in keeping the office running smoothly

· Communicating clearly and kindly with clients and colleagues

· Taking ownership of your space and responsibilities

Key Challenges

· Managing a high volume of calls while handling in-person visitors

· Keeping on top of cleanliness and organisation during busy days

· Supporting a wide range of tasks with minimal supervision

Opportunities

· A warm, welcoming team who values your contribution

· A workplace that lives by its values: Integrity, Expertise, Dedication, and Care

· The opportunity to be the backbone of the office and help deliver an exceptional client experience

· Potential to explore other roles in the financial advice industry as you grow

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