Copy of Customer Support Agent

1 week ago

North Sydney Council, Australia I'm In The Right Full time $45,000 - $60,000 per year

Customer Support Agent - Entry Level

I'm in the Right is an Australian owned accident management company.

Our mission is to alleviate the stress and disruption caused by motor vehicle accidents, ensuring our customers can quickly return to their normal routines. At the core of our approach are trust, authenticity, and empathy, guiding our interactions with customers and partners alike.

We're heavily focused on delivering exceptional customer service through the engagement of highly skilled and dedicated staff. We're looking for Entry Level Customer Support Agents to help take us to the next level.

Since 2014, I'm In the Right, has grown rapidly supplying replacement vehicles to not at fault drivers across the country, with claims, legal, maintenance and customer service responsibilities being managed by 100+ staff.

If you are a compassionate, energetic, team and customer-oriented go getter please see further details below.

About the role:

Based in North Sydney, your responsibilities will include:


• Speaking to our customers (outbound and inbound calls)


• Provide fast support to customers


• Speaking with Insurance Providers regarding claim details


• Data entry (collecting customer details and some important info)


• Escalating cases to other teams and Team leaders

About You:

We're looking for people who just understand customer service and that are willing to go the extra mile for our clients. In addition to this, you'll be a natural relationship builder, clear communicator and be happy to work in a team environment.

Ideally, you would have the following:

  • Previous experience in customer service role
  • Customer conflict management
  • Dependable
  • Critical thinking and problem- solving skills
  • Planning and organizing
  • Deadline-oriented
  • Communication skills

Benefits include:

  • As we grow, you'll grow, and we're committed to offering career progression if that's your thing
  • On the job training will be provided
  • Great team culture
  • Immediate Start
  • Become part of our team – Be fun to be around.
  • Birthday Leave
  • Close to Public Transport
  • Novated Leasing options

We're ready if you are. Please apply today and we'll be in touch with applicants who appear to meet the criteria above.

Please reach out to Arvin Padilla via email ) to ask any particular questions you may have about the role of our company in general.

Our Values:

  • Customer Focused
  • Integrity
  • Improvement
  • Team
  • Reliable

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