Customer Support Agent

1 week ago

Sydney, Australia Turo Full time

We are looking for Customer Support Agent to be a founding member of Turo Australia in our Sydney office. You will be a key member of the Customer Support team and the main point of contact for Turo users in Australia on weekdays and weekends (40 hours per week).

You will primarily be responsible for communicating with hosts and guests and providing customer support for Turo's Australian business. Your role will comprise many activities, including: monitoring and fixing reservations, providing top-quality customer support to our users, assisting customers with bookings, and troubleshooting issues. We want people who can grow with Turo and transition to a more impactful role as the business grows.

**What You'll Do**
- Field questions across a broad range of areas: billing, cancellations, guest experience, and host quality
- Ensure that Turo members receive the highest quality of service and that all issues are resolved in the shortest possible time
- Monitoring and modify reservations and provide top-quality customer support to our users
- Communicate empathy and excellent customer service when interacting with guests and hosts in handling conflict and high-stress situations
- Understand and be able to communicate Turo's services and share the company story

**Your Profile**
- 2+ years of customer service experience
- Fluent in English
- Personable, outgoing individual who enjoys working with people and is able to handle conflicts and high-stress situations with grace
- Top-notch oral and written communication skills
- Available to perform weekend and evening work
- You want to work at a company that will impact our society, transportation, and the environment
- Experience using Slack, Kustomer, and Salesforce is a plus

LI-SP1

**Benefits**:

- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- $2,000 Learning & Development stipend to invest in your professional development
- $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
- $100 USD Monthly Turo travel credit
- Cell phone, internet and Fringe benefit stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
- Annual Turbo Week (week-long, company-wide conference)

**About Turo**

Turo is the world's largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France and the UK. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.

Turo cultivates a team of smart, critical thinkers who care about their work and their colleagues. We are always on the lookout for supportive, down-to-earth, pioneering, and efficient people to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply

  • Customer Support Agent

    2 weeks ago

    Sydney, Australia Stampin' Up! Full time

    **Customer Support Agent** **Stampin' Up!** in **Sydney, NSW** is actively seeking a **full-time Customer Support Agent** to resolve issues for our direct sellers. Do you have the desire to work with a company that values and respects you? If yes, read on! **ABOUT STAMPIN' UP!** Since 1988 we have provided high-quality papercraft products and a...

  • Assistant Real Estate Agent

    2 weeks ago

    Sydney, New South Wales, Australia Alpha Property Agent Full time

    We're a small, independent real estate agency based on Sydney's North Shore, and we're looking for a motivated **Assistant Agent** to join our friendly team.**What We're Offering**:- Part-time position with flexible weekday hours- Work-from-home flexibility during the week- Prime office location in a major Chatswood shopping centre- A great opportunity to...

  • Customer Service Agents

    6 days ago

    Sydney, New South Wales, Australia Total Resource Solutions Full time

    **Customer Service Agent**Customer Service Agents are required by a NSW Government Department in Parramatta (hybrid WFH) on an initial 12-month contract. This role will work across either an accounts payment assistance or rebate team to deliver high quality customer service and administration**Key accountabilities**:- Assessing customer eligibility for...

  • Customer Care Agent

    2 weeks ago

    Sydney, Australia SHEIKE Full time

    As a casual Customer Care Agent, you will work closely with the retail, digital and operations departments to support the SHEIKE Customer Experience strategy. You will be the central point of contact in managing and responding to all in-store and online customer enquiries, via phone, Zendesk ticketing, live chat, Facebook messenger & Talk systems. As a...

  • Customer Care Agent

    2 weeks ago

    Sydney, New South Wales, Australia Sheike Full time

    As a casual Customer Care Agent, you will work closely with the retail, digital and operations departments to support the SHEIKE Customer Experience strategy. You will be the central point of contact in managing and responding to all in-store and online customer enquiries, via phone, Zendesk ticketing, live chat, Facebook messenger & Talk systems.As a...

  • Copy of Customer Support Agent

    4 days ago

    North Sydney Council, Australia I'm In The Right Full time $45,000 - $60,000 per year

    Customer Support Agent - Entry LevelI'm in the Right is an Australian owned accident management company.Our mission is to alleviate the stress and disruption caused by motor vehicle accidents, ensuring our customers can quickly return to their normal routines. At the core of our approach are trust, authenticity, and empathy, guiding our interactions with...

  • Customer Support Agent

    1 week ago

    Sydney, New South Wales, Australia Turo Full time

    We are looking for Customer Support Agent to be a founding member of Turo Australia in our Sydney office. You will be a key member of the Customer Support team and the main point of contact for Turo users in Australia on weekdays and weekends (40 hours per week).You will primarily be responsible for communicating with hosts and guests and providing customer...

  • Customer Service Agent

    2 weeks ago

    Sydney, Australia Svetness Full time

    We are seeking a highly motivated and customer-oriented Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries, and ensuring their satisfaction with our products and services. **Responsibilities**: Manage and resolve customer...

  • Customer Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Wymap People Full time

    Wymap People are currently seek a Customer Service Agent to support our leading Ground handling client on a long-term ongoing basis.**About the role**:- Working in a fast paced environment- Entering data into required systems- Working with customers**About you**:- Basic numeric and literacy skills- previous data entry experience- Strong customer service...

  • Customer Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Wymap Group Full time $60,000 - $80,000 per year

    Customer Service AgentBanksmeadow, NSW | Full-Time | Aviation & Logistics IndustryWe're seeking a capable and motivated Customer Service Agent to take a key role within our high-performing Banksmeadow team.This is an exciting opportunity for an experienced operator who thrives in fast-paced environments, takes initiative, and enjoys seeing their decisions...