Customer Care Agent

3 days ago

Sydney, Australia SHEIKE Full time

As a casual Customer Care Agent, you will work closely with the retail, digital and operations departments to support the SHEIKE Customer Experience strategy. You will be the central point of contact in managing and responding to all in-store and online customer enquiries, via phone, Zendesk ticketing, live chat, Facebook messenger & Talk systems.

As a Customer Care Agent, you will:

- Manage, respond and problem-solve online and in store customer support enquiries to the highest standard
- Give exceptional styling advice and assistance to all customers
- Provide the highest level of verbal and written customer support utilising Zendesk Ticketing, Live Chat, Facebook Messenger & Talk systems.
- Work through urgent situations with precision and speed
- Investigate and resolve complex incidents, issues or complaints, resulting in finding appropriate solutions that benefit both the customer and brand
- Accurately record issues and data into CRM / Support Systems
- Assist SHEIKE store teams with customer enquiries, questions or issues

To be successful in this role, you will have:

- 1+yr relevant experience in a Customer Care/Call Centre role
- Previous experience with managing a Customer Service Platform such as Zendesk (or similar).
- Previous retail experience is highly regarded
- Exceptional communication skills including a professional phone manner
- Excellent verbal and written English skills
- Flexible availabilities and the ability to work late nights. Please note we are open from 8am-10pm Monday to Thursday and 8am-6pm on Fridays

As part of the SHEIKE squad, you will receive:

- A generous staff discount
- A great team and company culture
- Opportunities to grow with SHEIKE

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