Client Intake

1 week ago

Newcastle NSW, Australia Acquaintance Care Full time $38,000 - $48,000 per year

Acquaintance Care – Newcastle NSW

Casual | SCHADS Level 2.1–2.3 | $41–45/hr | View to Permanent Part-Time (Level 2.4–3.4) | Bonuses | Flexible Hours

About the Role

We're seeking a motivated and reliable Client Intake & Engagement Officer to join our growing team. This is a great opportunity for someone with NDIS admin or coordination experience who enjoys helping others and working with purpose.

Start casual for a 3-month trial (SCHADS Level 2.1–2.3), with the opportunity to move into a permanent part-time role (2–4 days/week) at Level 2.4–3.4 based on performance and client growth.

What You'll Do

  • Respond to new participant enquiries and complete intake processes
  • Gather NDIS plans, risk assessments, and service agreements
  • Liaise with support coordinators, plan managers, and families
  • Coordinate onboarding with the rostering/admin team
  • Help participants understand and use their funded supports
  • Keep accurate records and provide ongoing follow-up
  • Attend team meetings and contribute to service improvements

What We're Looking For

  • 2+ years' experience in NDIS admin, intake, or coordination
  • Cert III/IV in Community Services, Individual Support or similar
  • Great admin and organisation skills
  • Confident using email, CRMs, and shared online folders
  • Independent, proactive, and strong with communication
  • NDIS Worker Screening Check and WWCC (or willing to obtain)

What We Offer

  • $41–45/hr casual pay (SCHADS Level 2.1–2.3) during trial period
  • Progression to permanent part-time (Level 2.4–3.4) after 3 months
  • Performance bonuses for successful SIL, STA, or Community Access intakes (up to $2,000)
  • Flexible hours and supportive, hands-on leadership
  • Be part of a values-driven provider that's growing with purpose

Apply Now

Send your resume and short cover letter to

or message us directly through SEEK or Indeed.

We look forward to hearing from you.

Job Types: Part-time, Casual

Pay: $38.00 – $48.00 per hour

Benefits:

  • Employee mentoring program
  • Professional development assistance

Work Location: In person

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