Intake Coordinator
3 days ago
Join Our Team in Wallsend – Make a Real Difference in People's Lives
Do you love helping people navigate complex systems and feel confident and supported? This is your chance to join our head office in Wallsend, where your expertise will help improve accessibility and create positive experiences for our participants every day.
About Sublime Care
Founded in 2019, Sublime Care started as a small, dedicated team with a big vision: to guide community members through the world of support funding with ease and compassion. Today, we've grown to 250+ employees across the Hunter, Central Coast, and Sydney regions, delivering person-centred services to over 2000 participants in Aged Care, Disability Support, and Allied Health.
About the Role
To commence November 2025, this additional hands-on role is vital to support our client journeys You'll support the assessment and intake of new referrals across Disability, Aged Care, and Allied Health Services. Working closely with the Business Development, Service Delivery, and Quality teams, you'll ensure new clients feel informed, supported, and welcomed. Your day-to-day will include:
- Engage with and guide prospective clients through their options, understand their needs. And provide expert advice about NDIS and Aged Care Services (via phone, email, and face-to-face).
- Actively seek new referrals, educate clients about Home Care Packages, NDIS programs, and support transitions.
- Build strong relationships with referral sources, including healthcare providers, community organisations, and local businesses through networking and events.
- Maintain accurate records and monitor referrals through My Aged Care/NDIS portals, ensuring timely follow-up and reporting.
- Coordinate client administration processes, manage waitlists, and prioritise referrals.
- Collaborate with service delivery, clinical and recruitment teams to ensure clients receive care aligned with their care plan and funded package.
You'll also have the chance to take on other meaningful tasks as opportunities arise — no two days are the same
Why You'll Love Working Here
At Sublime Care, we believe in teamwork, growth, and making a real impact. You'll join a supportive, passionate team, have opportunities for professional development, and help make life easier and more enjoyable for our participants.
Benefits for You
- SCHADS Level 3.1 = $38.65ph + super
- Full time Monday to Friday
- Mobile phone and laptop provided
- Regular celebrations and Friday-arvo drinks
Selection Criteria
- Minimum two years' experience in a similar role within Community Services, Disability or Aged Care sector.
- Strong knowledge of NDIS, CHSP, and Support at Home (home care) programs including funding structures.
- Ability to build rapport, understand and assess client needs, and match clients to appropriate service options.
- Strong verbal and written skills; able to liaise with and maintain professional relationships with clients, families, referral partners and various stakeholders.
- Ability to maintain accurate records, manage multiple priorities, and report on client acquisition activities.
- Ability to collaborate with clinical and operational teams to ensure seamless service delivery.
- Experience using CRM systems and My Aged Care/NDIS portals.
- Current NDIS Worker Screening Check, Working with Children Check, Driver Licence, COVID-19 Vaccination x 2.
- Formal qualification in Community Services, Aged Care, or Disability (desirable).
To Apply
Submit your resume and cover letter today addressing the role criteria. Please note that applications must include a cover letter to be considered.
We're committed to building a diverse and inclusive workplace. If there's anything we can do to make the application or interview process more comfortable or accessible for you, please let us know — we'd love to support you - or phone option 4.
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