Client Manager

About Bastion

Bastion is an independent agency that exists to put brands, organisations and people in a position of strength. Our integrated model sees brand, digital, social, influencer, experiential and research experts sitting side by side, working together on major brands to solve their marketing challenges.

We offer a breadth of specialist capabilities across the communications spectrum including Advertising, Social, Communications, Digital, Media, Experiential Insights and Training.

Our model is not just based on the breadth of expertise, but the depth in each capability and out operating model, enabling us to work as seamlessly interconnected specialism. A true one stop shop.

Bastion Advertising delivers compelling messages that capture attention and spark emotion. Our advertising services cover everything from brand and communication strategy to creative design, social media management, and production – delivering impactful campaigns that resonate with audiences.

Role Overview

Working with an energetic team, your role will be critical in ensuring the smooth delivery of client projects, with a focus on the day-to-day executional elements of creative and production assignments, including internal briefs management (production, creative, digital) and timelines. Your tasks will be many and varied and will include the management of client facing work in progress documents, helping to drive the momentum of jobs, understanding, and managing the resource needs of jobs, as well as budget tracking and management. You will also help the senior team to prepare presentations, generate estimates and assist with pitches, from time to time.

Your success will come from gaining the trust and confidence of internal teams initially, and ultimately achieving the same from your clients. We are a tight, small team and your proactive and positive cando attitude will not go unnoticed.

You will be naturally curious, inquisitive, and have a love of communications. You will be genuinely interested in your clients' businesses as well as their competitive set, with the ability and desire to educate the team on category firsts and content of interest.

There will be a mix of clients, but 50% of your time will be spent working on behavioural change campaigns. This would be a great role for someone looking to transition from an implementation focussed role into one that is more strategic. A great training ground in behavioural change theories awaits, if this is of interest to you

Roles & Responsibilities

Client & Account Management

Is a client's go-to, demonstrating a strong commitment to and understanding of their business, while leading the implementation team to drive fantastic results.

• Leads the delivery of world-class work across several clients, managing the standard of work delivered, deliverables, deadlines, and scope of work.
• Autonomously sets team priorities, deliverables and deadlines and checks in with the team to ensure these are always on track.
• Is a strong communicator who can influence clients and team members to get results. Always communicates a clear purpose.
• Forecasts potential issues and works to prevent client dissatisfaction proactively
• Problem solves ensuring a solution is in place before it becomes an issue
• Runs effective and efficient client and internal meetings with a clear purpose and outcomes
• Is a strong project manager who can manage relationships with multiple stakeholders, internally and externally
• Manages own time and calendar effectively and efficiently
• Demonstrates initiative and proactivity on accounts, communicating regularly with clients to ensure they are feeling the love

Production

Demonstrates a strong understanding of production management and how to develop and deliver responses that drive results.

• Daily responsibility of running standard requirements of client business including WIP, preproduction, production meetings and documentation
• Triage and manage cross agency business services such as social, films and events
• Budget Management, including estimating and liaison with financial managers to ensure accurate reconciliation and billing.
• Ensure brand continuity across all deliverables
• Works alongside social and digital activity account team, checking in regularly to ensure projects are on track
• Has a strong understanding of social media channels, ad formats and production requirements for both print and digital.

What You Bring

• Minimum 2 years in integrated agency (account service or production management) underpinned by a degree in Communications or Marketing. Experience in government would be of benefit.
• Base understanding of all aspects of creative project management and production across all channels - digital/social, TV, radio, print and OOH.
• Familiarity and confidence with asset creation and delivery, eg. file types, design programmes, file delivery methods.
• Be an excellent communicator.
• Have the ability to juggle multiple tasks at one time.
• Have brilliant organisational skills.
• Have excellent attention to detail.
• Excellent team player

What We Offer

• Flexible work in a hybrid work environment with mental wellbeing initiatives
• A supportive culture focused on collaboration and personal growth
• A truly integrated agency network that includes research, data, insights, creative, digital, experiential, reputation management, content production, performance, earned media, etc.
• Robust G&D program training throughout the year
• Happy Days
• Culture Club: a calendar of events that connects our team in creative and fun ways
• The Bastion Evolve mentoring program
• Inclusive parental leave that offers 12 weeks paid leave for primary carers
• CSR leave