Client Manager

Job Summary:

We're thrilled to announce new job opportunities to join our dynamic team to support our partnership with Venues NSW. You will be pivotal with the support to Venues NSW to deliver a simple, safe and more personalised ticketing experience - whether it's the thrill of an NRL final at Accor Stadium, a sold-out concert at Allianz Stadium or an intimate live show in Wollongong's WIN Sports & Entertainment Centres.
As we continue to grow and evolve, we're looking for passionate, driven individuals who are ready to make an impact and thrive in a collaborative, future-focused environment.

THE TEAM

The Support and Operations team are responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements.

Working closely and collaboratively with both clients and internal stakeholders ensuring systems and processes are delivered to ensure not only a positive client experience but also a positive customer experience .

The team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximise sales.

THE JOB

The Client Manager works as a team member within the Support and Operations team sharing knowledge, information and valuable client feedback with other colleagues to assist in the formulation and implementation of strategies that create an outstanding ticketing service to our clients .

The Client Manager must maintain and nurture client relationships to ensure their ongoing development by providing optimum benefits from Ticketmaster technology and marketing initiatives.

WHAT YOU WILL BE DOING

• Direct responsibility for overseeing the management of a specific client base to develop and maintain excellent client relationships whilst ensuring that all contractual obligations are understood and achieved.

• Meet and exceed the client service level agreements and educate clients within procedural guidelines or product updates/new features to ensure a complete solution to their service or technical questions.

• Plan and deploy ticketing strategies for future events including revised reporting opportunities.

• Work closely with the Marketing Department, developing marketing initiatives specific to client needs in order to maximise ticket sales. You will also be required to develop post event reports, event analysis and provide recommendations for future events.

• Ensure the coordination and direction of all parties involved in ticketing and box office including all Ticketmaster personnel and financial arrangements.

• You will actively support new initiatives and product developments to the client across all TM products.

• Working with the Regional Area Manager you will ensure that Ticketmaster has a signed Ticketing Agreement with the client for the respective Event(s) prior to ticket sales commencing .

• You will ensure Corporate Services are fully informed of all financial arrangements and both Ticketmaster and the client meet their financial obligations under the contractual arrangement or letter of agreement.

• You will be responsible for checking all event finance settlements and royalty payments for accuracy for clients prior to final approval of your manager .

• Be available to work flexible hours, including weekends and public holidays.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Communication (Communication) - You must be able to demonstrate strong communication skills, both written and verbal .

• Research/Analytical (Innovation) - You will need to possess an up-to-date knowledge of industry developments incorporating marketing and technological advances, both internally and externally.

• Flexibility (Accountability) - You must demonstrate an ability to accommodate and adapt to the changing needs of the business in a highly pressured working environment .

• Customer / Client Focus (Service Excellence) - Ensure Ticketmaster's internal and external customers' needs are continually satisfied. Maintain and build of strong customer relationships wit h current and future clients.

• People Management & Leadership (Teamwork) - Effectively manage the professional requirements of Ticketmaster's internal and external customers . Lead by example; gather support from staff and work together to achieve desired outcomes.

• Initiative (Passion) - Possess "natural energy" with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met.

YOU (BEHAVIOURAL SKILLS)

• Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

• Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.

• Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

• Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision .

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife . As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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