Senior Account Manager

Who we are

Welcome to The Marketing Practice (tmp). We're not just an agency; we set the bar for advancing B2B marketing, armed with a global team of 300+ B2B specialists ready to unlock potential for our clients. They include incumbent leaders and some of most exciting and fast-growing unicorns in tech, working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards.

We thrive on identifying, recruiting, and nurturing talent and you're next on our list We trust you to manage your own time, work autonomously, deliver quality work, reach out when needed, and we help you amplify your skills and create a career that not only defines success but reflects the genuine joy of mastering your craft.

What we are looking for:

At tmp, our Senior Account Managers lead relationships, inspire teams, and help our clients achieve results that matter. We're looking for someone with a passion for marketing and a drive to create impact, with a vested interest in internal mentorship.

This role is critical to the success and health of our client partnerships. You'll be the trusted advisor who translates client goals into campaigns that embody a real wow factor. You'll balance strategic thinking with day-to-day delivery, ensuring every project runs smoothly, every brief hits the mark, and every opportunity to grow is seized.

As a Senior Account Manager, you'll deepen your expertise across industries and marketing disciplines, helping clients solve challenges with fresh, strategic solutions. You'll bring curiosity, resilience, and clarity to your accounts, and exude tmp's values in the way you lead work, guide clients and energize teams.

What you will do

Client management and leadership

• Be the heartbeat of the client relationship by providing clear, consistent, and timely communication in real-time.
• Lead on regular communication to provide real-time updates on day-to-day activities.
• Lead meetings, provide reporting that includes updates on the work, timelines and budgets, remain proactive in resolving any blockers or risks.
• Drive briefing calls to capture client requirements and reporting needs.
• Facilitate effective feedback discussions both verbally and in writing, distribute and follow up on action points to ensure issues, challenges or blockers are resolved in a timely manner.
• Build strong relationships with clients through articulating marketing thinking, being a trusted partner and managing their expectations.
• Guide clients on their marketing briefs and lead them through the delivery of the project, helping to match their challenges to solutions offered by tmp.
• Become an expert on your client's business with a deep understanding on their needs and how to deliver for them.
• Support quarterly business reviews (QBRs) to provide insight, recommendations, and inspiration for future work.

Program management

• Represent your client's brand, strategy, and objectives internally to give your team the proper context to succeed.
• Rally the right team members to align on shared responsibilities, processes, resourcing, and delivery tasks to bring campaigns to life.
• Lead the creation of briefs and kickoff meetings that inspire confidence and set the tone for delivery.
• Keep client work moving smoothly by spotting risks early, organizing schedules, setting sharp actions, and driving accountability.
• Review work with a critical but constructive eye, ensuring quality and alignment with client goals.
• Review and monitor campaign results, identifying key insights to inform future activity.

Commercial management

• Create accurate, commercially sound project estimates, quotes, and statements of work.
• Be accountable for the financial administration of your projects including POs, invoices, forecast data, and reporting.
• Track budgets, timelines, and profitability of your projects timely and with diligence.
• Mitigate any commercial risks and find smarter, more efficient ways of working.
• Champion delivery that balances client impact with sustainable profitability.

Marketing strategy

• Go beyond your vested interest in understanding your clients' business to develop a deep understanding of your client's industry and challenges.
• Translate insights into recommendations on marketing solutions that sharpen strategy and elevate outcomes while still delivering on the business objectives of your clients.
• Share best practices and success stories across your account team to inspire success.
• Continuously seek ways to optimize campaign activity, improve outcomes and quality of work.

Business development

• Shape and drive growth by contributing to account plans and long-term client strategies, ensuring tmp continues to be a partner that delivers lasting value.
• Proactively spot new areas where tmp can add value to client accounts through expanding our scope.
• Collaborate with your Account Director to identify where tmp can have a greater impact and lead the way to turn those opportunities into action.
• Build and nurture enduring relationships by deepening trust with current clients and cultivating alumni networks that keep tmp top of mind well beyond a single project.
• Play a pivotal role in pitches and RFPs by sharing your insight, expertise, and challenger mindset to help us win and grow with confidence.

Mentorship

• Delegate with intention, creating opportunities for junior team members to take ownership and grow in confidence.
• Provide clear, constructive feedback and ongoing coaching that helps elevate both the work and the people behind it.
• Act as a role model, setting high standards while guiding others on how to meet them.
• Play an active role in onboarding and developing new hires, ensuring they feel supported, welcomed, and connected to tmp's culture from day one.
• Champion a learning mindset across the team, encouraging curiosity and continuous growth.

Who you are

• An experienced account manager that is ready to take the next step as a senior team member with a desire to grow and excel in your career.
• Positive and resilient, with the ability to anticipate challenges and move through them with vigor and solutions. You inspire confidence in both clients and colleagues.
• Effective communicator that is clear, compelling, and confident. You can simplify complexity to influence stakeholders.
• Pragmatic yet ambitious; you are able to balance logical decision-making while having the courage to share your own point of view to challenge thinking and raise the bar
• Prone to curiosity and always asking questions, listening deeply, and turning insight into actionable solutions.
• You have a creative spark and are ready to bring energy and fresh ideas to every project.
• Highly organized and able to prioritise your own workload when managing multiple clients and projects at a given time.
• You have a mentorship mentality. You are eager to support and coach, those around you while being strong in your ability to delegate where appropriate.

What you will need

• 3+ years of strong, demonstrable experience in account management in marketing, ideally in a B2B or agency environment.
• History of providing delivery on successful marketing campaigns in response to business and client challenges.
• Operational understanding of how integrated marketing campaigns are built and delivered.
• Hands-on experience leading and coordinating cross-discipline teams (for example - asset production, strategy, creative, data, and media) and guiding them to successful delivery.
• Proven ability to manage client and partner relationships with multiple stakeholders, budgets, and timelines.
• Confidence in communicating at Manager and Director levels.
• Experience with commercial management, such as estimating costs, scopes, and budgets.
• A track record of building strong client relationships and identifying opportunities for growth.
• Proficient with account and project management tools, methodologies, and processes.
• Proficient with IT tools (e.g. Word, Excel, PowerPoint, Outlook), with the ability to pick up new systems quickly.

What we offer in return

• Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout.
• Sick leave (15 days annually):Illnesses are taken seriously at The Marketing Practice. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work.
• Holiday shutdown (December 26th - 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones.

• Parental leave:

• Primary caregiver:12 weeks full pay and then 12 weeks 50% pay

• Secondary caregiver: 12 weeks full pay

As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.

Don't meet every single requirement? Don't count yourself out just yet. Studies have shown that some individuals are less likely to apply for jobs unless they meet every qualification. At tmp, we are dedicated to building a diverse workplace based on merit, great work ethics, and character. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.