Operations Coordinator

3 days ago

Geelong West, Victoria, Australia InvoCare Australia Pty Limited Full time

Have you considered a career helping people and families through a difficult time in their life?

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

As a Funeral Operations Coordinator you will be responsible for assisting location and operations staff in the provision of funeral services to the local community. This role will offer you new life skills, personal growth and development and progress your career in a personally rewarding industry.

As a Funeral Coordinator you will coordinate funeral operations to InvoCare quality standards by:

  • Assessing ongoing daily work requirements and coordinating operational activities
  • Responding flexibly to match client needs with available resources and carry out Funeral Arrangers special requests and service innovations as instructed by client families
  • Preparing and monitoring documentation including staff rosters, daily work schedules, staff records, funeral documents and timesheets
  • Respond appropriately to requests, concerns, complaints and unforeseen circumstances
  • Ensure location staff deliver funeral services to InvoCare quality standards by:
  • Coordinating and directing funeral teams to accurately follow instructions aligned to the funeral arrangements
  • Monitoring workplace and operational issues
  • Promoting funeral practices and InvoCare service delivery standards

About you:

  • Supervisory experience in a service-driven organisation or the ability to learn quickly
  • Current unrestricted driver's license
  • Be at ease working with grieving families and the deceased
  • The ability to balance supervisory responsibilities and the need to work closely with management with funeral responsibilities and working with other staff
  • Plan, organise and conduct an event so that it runs smoothly within timelines
  • Strong customer service ethos and commitment to service delivery
  • Good attention to detail and the ability to follow direction
  • Sensitivity, along with a comfort to circumstances involving grieving people
  • In a fit state of physical and psychological health to be able to adequately perform manual handling, manage stress and carry out the inherent requirements of the position

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Program
  • Annual family day social events

How to Apply:

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.

To learn more about careers at one of the InvoCare brands please visit our careers page:

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

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