ICT Support Officer

7 days ago


Burleigh Heads, Queensland, Australia Princess Polly Full time $60,000 - $90,000 per year

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia's Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

Are you passionate about tech, thrive in a fast-paced environment, and love solving problems on the go? Join Princess Polly as our ICT Support Officer, supporting our high-performing Head Office team and wider business.

You'll be the go-to tech expert at Head Office, supporting end users, ensuring our systems are running smoothly and securely, and helping us keep our workplace tech at the cutting edge. Reporting to the Global IT Director, we're looking for someone proactive, solutions-focused, and excited to work in an agile environment with innovative tools.

What you'll be doing:
  • Providing on-the-ground tech support for our HQ team and corporate functions.
  • Troubleshooting IT hardware including laptops, desktop stations, monitors, video conferencing equipment, and printers.
  • Supporting SaaS applications used across the business and liaising with third-party vendors to resolve system issues.
  • Monitoring cybersecurity risks and taking proactive action to mitigate them.
  • Managing the office network environment – routers, switches, Wi-Fi, and VPN.
  • Ensuring SOX-compliant user access provisioning and reporting.
  • Staying up to date with tech trends and bringing innovative support ideas to the table.
Key skills and experience we're looking for:
  • Strong experience in ICT support, ideally in a fast-paced corporate or HQ environment.
  • Confident troubleshooting both Windows and macOS systems.
  • Experience supporting mobile devices (Android and iOS).
  • Solid knowledge of Microsoft 365 and Google Workspace.
  • Understanding of cybersecurity best practices.
  • Strong communication skills, able to explain technical concepts clearly and confidently.
  • A self-starter who works autonomously and follows through with proactive problem-solving and escalation.
  • A team player who thrives in a collaborative, high-energy office environment.

We recognise that asking you to give 100% of yourself on a daily basis requires us to offer an amazing opportunity.

Competitive salary package.

Flexible working arrangements.

Access to a best in class parental leave and family planning program.

Exceptional employee discount program.

A stunning newly renovated office in beautiful Burleigh Heads;

Work as part of a team of dedicated individuals focused on doing their best each day.

Staff social activities.

Monthly birthday celebrations.

Aside from the amazing tangible benefits and perks, Princess Polly offers you the chance to make a daily impact on a global business.

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

#PrincessPolly #PursueYourPassion #PrincessPollyCareers



  • Burleigh Heads, Queensland, Australia Lalume the Label Full time $60,000 - $90,000 per year

    We're Hiring: Office Administrator – Retail Operations Superstar Location: Burleigh Heads Full-TimeAre you a master of organisation with a passion for retail? Do you thrive in fast-paced environments and love keeping things running smoothly behind the scenes? If you're the kind of person who colour-codes spreadsheets and anticipates needs before they...

  • Office Coordinator

    6 days ago


    Burleigh Heads, Queensland, Australia Silk Full time $60,000 - $80,000 per year

    Housekeeping SupervisorOffice CoordinatorNew 5-star HotelAbout the rolesSilk Hospitality is growing on the Gold Coast. We are hiring in Burleigh Heads for a Housekeeping Supervisor and Office Coordinator Employment types available: casual, part time, full time. Pick the stability or flexibility that fits your life. What you will doHousekeeping Supervisor ...

  • Office Coordinator

    5 days ago


    Burleigh Heads, Queensland, Australia Silk Hospitality Full time $60,000 - $80,000 per year

    About the roles Silk Hospitality is growing on the Gold Coast. We are hiring in Burleigh Heads for a Housekeeping Supervisor and Office Coordinator Employment types available: casual, part time, full time. Pick the stability or flexibility that fits your life. What you will do Housekeeping Supervisor Lead a housekeeping team, coordinate daily room and...

  • Customer Support

    7 days ago


    Burleigh Heads, Queensland, Australia Payment Brands Group Full time $50,000 - $70,000 per year

    The Payment Brands Group has been working within the Finance and Fintech sectors for 15+ years across Australia, New Zealand and USA.Our mission is to improve the financial health of businesses through the latest technologies, efficient payment methods and access to our suite of services to combat slow payers.The Position:We are looking for customer support...


  • Burleigh Heads, Queensland, Australia Your Pet PA Full time

    About the role As an Office Administrator at Pet PA, you will be responsible for supporting the procurement of a wide range of products and services to support the smooth operation of our pet supplies business. This role is based in our Burleigh Heads office, with opportunities for flexible and hybrid work arrangements.What you'll be doingPlacing stock...

  • Assessment Officer

    7 days ago


    Burleigh Heads, Queensland, Australia Kalwun Development Corporation Ltd Full time

    Kalwun Development Corporation Ltd is an Aboriginal & Torres Strait Islander community controlled organisation currently seeking to fill the following vacancy within our Child, Youth and Family Support Services division.  The Kalwun Child, Youth and Family Support Services division administers the Family Wellbeing Service, Family Participation Program,...


  • Burleigh Heads, Queensland, Australia Taylor Building & Renovation Services Full time $60,000 - $120,000 per year

    Are you an office administrator looking for a fulfilling position with an amazing team? If so, this position is a great fit for youBe cutting edge– we are an award-winning family business – winner of the FBA Australian Family Business of The Year Award (second generation) - have doubled our revenue in the last 5 years and our blue-chip clients include...

  • Customer Care Officer

    2 weeks ago


    Burleigh Heads, Queensland, Australia Stockland Full time $40,000 - $90,000 per year

    Company description: At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a...


  • Burleigh Heads, Queensland, Australia Grace Loves Lace Full time $120,000 - $180,000 per year

    As Chief Financial Officer, you will provide strategic leadership and oversight for our Finance and IT departments, ensuring effective financial management of the business. This role is responsible for guiding financial operations and information technology functions whilst maintaining high standards of execution and meeting critical deadlines. As a key...


  • Burleigh Heads, Queensland, Australia Bindaree Food Group Full time

    About usBindaree Food Group (BFG) is a vertically integrated supply chain business. From humble beginnings, we've grown to deliver tailored protein solutions from paddock to plate, serving both Australian and international markets.At BFG we believe people are our greatest asset and safety is put first. We promote a culture built on integrity where high...