Customer Sales Consultant

5 days ago

Adelaide, South Australia St John Ambulance Australia SA Ltd Full time $40,000 - $80,000 per year

WHO WE ARE & WHAT WE DO

St John Ambulance SA provides Health and Medical Services for many of South Australia's largest venues, such as Adelaide Oval, Adelaide Entertainment Centre, and Adelaide Showground. It is also the chosen provider for many major events on the SA calendar, including Schoolies Festival, BP Grand Final, and WOMAD.

For over 140 years, St John Ambulance SA has supported the South Australia community to help save lives and build community resilience to improve the safety and healthcare for all South Australians. In addition to Health & Medical Services, St John Ambulance SA also provides community care, delivers nationally accredited first aid training, and is the largest provider of first aid products and equipment.

OUR OPPORTUNITY

The Customer Sales Consultant will provide a quality first point of contact for customers with enquiries and requests about St John First Aid Training and other related services.

These enquiries will be responded to in a timely, professional and efficient manner whether by electronic, telephone or face to face interaction.

The Customer Sales Consultant will be responsible for managing inbound calls and will focus outbound calls on warm leads from an existing client base to efficiently build and sustain customer relationships.

Multiple roles are currently available with options for full or part time roles.

Duties include but are not limited to:

  • Answer and respond to telephone calls on a busy multi-line telephone system
  • Assist with enquiries and sales
  • Conducting outbound administration update calls and follow up on call backs to generate sales
  • Cross Sell other St John Products
  • Enter new customer information onto data system and update existing customer information
  • Document all call information according to standard operating procedures
  • Complete call log
  • Forward documents to customers as required
  • Maintain hard copy records and information as required
  • Undertake accurate and efficient data entry of customer details

TO BE SUCCESSFUL

  • Understanding of effective customer service & sales techniques
  • Knowledge of the not for profit / community sectors (desirable)
  • Availability across a 7-day roster is essential
  • The position requires some flexibility to meet organisational needs

HOW TO APPLY

Do you think you would be perfect for this role? We invite you to apply online via the Seek ad, with your resume and cover letter detailing your suitability for the role. If you have any questions about the role, please direct them to the Customer Service Team Leader

St John SA values diversity in the workplace and is an equal opportunity employer. Employment is dependent upon a Criminal History check that St John finds satisfactory, a valid and current Working with Children Check, COVID vaccination certificate and you must provide evidence of the right to work in Australia.

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