Customer Service Consultant

3 weeks ago

Brisbane, Queensland, Australia Rentokil Initial Full time

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

  • Receiving inbound calls and email enquiries from domestic customers
  • Proactively making outbound calls to our existing customers to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling appointments for residential customers
  • Converting incoming enquiries into sales opportunities
  • Liaising with your fellow colleagues
  • Meeting calls and internal sales targets
  • Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

  • Experience working in customer service or call centre environments (essential)
  • Demonstrated experience in phone sales and converting inquiries into sales
  • Capable of working with multiple database systems and email programs with experience in Word and spread-sheet packages desirable
  • Proficient with communicating verbally and electronically
  • Able to work calmly under pressure while multi-tasking
  • Proven problem-solving skills
  • Ability to focus on delivering a 'wow' experience to customers
  • Ability to work in a team environment to support fellow colleagues
  • Professional, reliable, and punctual.
  • Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

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