Customer Service Administration Assistant

14 hours ago

Warwick Queensland, Australia Wickham Freight Lines Full time $50,000 - $80,000 per year

About Wickham Freight Lines:

We're driven by purpose and passion, delivering safe, reliable transport solutions that keep your business moving. With a focus on safety, service, people and performance, we go the extra mile to ensure every delivery is seamless. Our core values define who we are: we put safety first, work smarter, achieve success together, and take pride in every journey. From the first kilometre to the last, your freight is in expert hands. Experience the difference with a logistics partner who cares about your success.

Our Benefits and Culture:

  • We work together to achieve our mission: "To provide reliable and professional transport solutions".
  • Get access to our free employee assistance program that includes assistance with your health, finances, nutrition and legal advice for both you and your family.
  • We are a family owned business and understand that work-life balance can be different for everyone.
  • Transport and logistics are our passion, and we love what we do
  • We will enable you to be at your best so you can reach your career dreams and goals.
  • Enjoy career fulfilment at Wickham Freight Lines with 25% of our employees that have a tenure of 10 years or more.
  • Enjoy a vast number of discounts with our employee benefits scheme.

At Wickham Freight Lines, we are currently seeking a dedicated Administration Assistant to join our Customer Service Team at the Warwick Terminal. This permanent full-time position offers an exciting opportunity to contribute to our dynamic and growing organisation. You will play a pivotal role in delivering exceptional customer service and administrative support.

This role will require the successful applicant to work 38 hour per week inclusive of Saturdays and public holidays.

Your responsibilities will include:

  • Assisting with customer inquiries and providing timely and accurate responses
  • Ensure all jobs are entered with meticulous accuracy into our system called Truckmate and match relevant paperwork
  • Producing and processing paperwork in relation to loads
  • Raising Manifests and processing POD's
  • Ensure all paperwork is completed for drivers in a timely manner
  • Maintaining accurate and up-to-date customer records and databases
  • Coordinating with internal teams to ensure seamless operations
  • Handling general administrative tasks to support the smooth running of the office
  • Contributing to the continuous improvement of customer service processes and procedures

This 'Permanent - Full Time' position offers an exciting opportunity for an organised and proactive individual to thrive in a dynamic administrative environment. If you are passionate about providing outstanding customer service while excelling in administrative duties, we invite you to join our team at Wickham Freight Lines.

Desired Skills and Experience

  • Have a Passion for the transport and logistics industry
  • Intermediate computer skills
  • Ability to answer phone call queries
  • A desire to learn new skills and programs (Truckmate)
  • High level of accuracy and attention to detail
  • Ability to follow instructions to ensure work is completed in a timely manner
  • Ability to work within a team environment

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