Senior Policy Officer

Senior Policy Officer

Location: Sydney, flexible working conditions

Grade: Clerk Grade 9/10

Salary Range: $129,464 - $142,665 + super

Employment type: Full time, ongoing

Portfolio Policy, Policy, Strategy & Governance

• Are you passionate about shaping policies that positively impact the lives of people and businesses in New South Wales?
• Are you a strategic and critical thinker, strong communicator with exceptional stakeholder management skills, and have experience in working on public policy projects?

About Us

The Department of Customer Service (DCS) is committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. It aims to deliver excellence in customer service, digital leadership and innovation in government services, and safe and secure markets.

The Portfolio Policy team is a central policy team responsible for leading emerging, high profile, complex policy development and reform across a range of DCS policy areas. This is an opportunity to join a highly skilled team providing strategic policy advice to Ministers, the DCS Secretary and senior executives. You will have the opportunity to gain exposure to senior decision-makers and play a role in shaping policy, strategy and legislation in the DCS Portfolio.

In this role, you will:

• Lead or contribute to strategic policy work with Department or NSW Government wide impacts.
• Research and analyse policy issues to support evidence-based decision making.
• Collaborate with and maintain strong relationships with key internal and external stakeholders.
• Prepare Ministerial briefings, Cabinet submissions and policy or strategic advice.
• Work on a range of policy areas that may include long service leave reforms, Gig Worker reforms, wider NSW government regulation reform, AI, cyber security, retail lease reforms, general policy support and advice around improving government service delivery.
• Mentor and guide policy officers and support staff, helping to ensure an engaged and collaborative team culture

We are a collaborative and fun team - serious about the development and wellbeing of our team members. We practice flexible work practices including with hybrid work arrangements.

This recruitment may also be used to fill other vacancies for Senior Policy Officers.

About You

A key skill for this role is the ability to think strategically. Strong analytical and communication skills are also essential.

As you'll be working at the centre of a diverse and dynamic department, you will need to be comfortable with managing competing priorities and delivering in changing environments.

Other valued skills and experience include:

• Demonstrated experience developing, implementing or evaluating evidence based public policy
• A strategic, solutions-focused and proactive approach to work
• The ability to manage multiple tasks effectively, meet deadlines and deliver high quality work
• Adaptability and ability to operate effectively in a complex, sensitive and changing environment, including ability to understand new tasks or subject matter quickly
• Stakeholder management and negotiation skills
• Leadership skills, such as mentoring and supporting more junior team members
• A good understanding or experience of how government works, including cabinet, legislative and parliamentary processes.

What we need from you:

Click Apply Now below and upload your updated CV (no more than 5 pages) and cover letter of no more than 2 pages.

If you need an adjustment during the recruitment process, please notify us on your application form.

The Department of Customer Service is proud to be an EEO Employer who is fully focused on equality and believe in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various

employee resource groups, practice flexible work and workplace adjustment.

For enquiries, please reach out to Jill Morris, Director at

Salary Grade 09/10, with the base salary for this role starting at $129464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, September 25th, 2025 at 10:00 am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process